Farhan Bashir Email and Phone Number

Developed an online platform for improving nursing care including tools, education, and staffing to address the on-going major shortage to improve the level of care for all Americans.• Created a vision, conducted extensive research to quantify the gaps and finalized a product-market-fit.• Developed a minimal viable product (MVP) collaborating with onshore and offshore teams.• Obtained services agreements with medical practices to provide staffing and solutions.

• Lead the SMB Trust and Safe team and operated as a cross-functional group to eliminate fraud from Indeed's platform.• Hired and mentored software engineering teams to combat fraud through various indicators including enhancing verification and authentication through integration of third party products.• Enabled data availability, integrity, and accessibility to support machine learning.• Established various throttles, and observability of those throttles and related fraud indicators.• Championed Agile adoption across all teams to organize work into backlog and sprint-based delivery.

A demonstrated record of success and achievement at this organization dedicated to supporting the American market for mortgages, marked by a series of promotions to positions of increased influence, authority, and accountability. Recognized with multiple awards and accolades for superior performance.• Implemented 24x7 operations of the AWS platform, container orchestration platform, CI/CD tool chain, and Infrastructure-as-Code (IaC). • Enabled digital transformation while following the SRE mindset to provide support and enhancements.• Automated testing of pipelines, repeatable activities, user requests, monitoring, and dashboards.• Achieved operational excellence through rigor in meeting service level objectives, driving down incidents, increasing change success, documentation, team and user training.• Implemented observability with alerts and dashboard and on-call support using matrixed teams.• Created incident management procedures, performed root cause analysis(RCAs), identifies improvements, achieved 99.99% of availability, and maintained error budgets for maintenance.• Orchestrated vulnerability management for systems hardening, patching, and its on-going monitoring exceeding 96% compliance requirement.• Automated disaster recovery of platform and services into a secondary cloud region.• Hired 37 engineers and managers in various technical roles by building multiple talent pipelines and partnering with colleagues to select.

As the Automation Director, fulfills a critical role overseeing cloud program, development and delivery of infrastructure as a service for business applications, automation of self-service capabilities, and disaster recovery. • Coordinated a lift-and-shift of on-premises applications and infrastructure to the VMWare cloud hosted on AWS. • Completed a code pipeline for continuous integration and delivery using vRealize Automation (vRA).• Developed an automated solution to validate disaster recovery for the whole company including infrastructure and applications. This effort reduced the recovery time object (RTO) from 72 to 4 hours.

As Enterprise Tools Acting Director, oversaw the engineering, delivery, and continued operations of a portfolio of 58 tools across multiple lines of business, with a focus on monitoring tools, data and reporting platforms, enterprise scheduling, data and file transfer gateways, and service management (ITSM) suite. Also, responsible for supporting the daily operations and enhancements of the Network Operations Center (NOC) through the monitoring and scheduling tools. Effectively managed a team of 52 and influenced 40 in the NOC supporting critical and financial applications. Administered a total budget of $17MM.

Recognized for directing the optimization of 24/7/365 operations, integrating enhancements that included messaging, mobile, conferencing and social technologies that significantly improved workplace technologies for all users and in support for hundreds of business applications. Collaborated with Risk and Governance stakeholders to build and deploy internal controls for information technology and implement review and assurance procedures.

Formed the environment delivery team from the ground up, delivering quality environments on-time and within budget, in accordance with business specifications. Also established environment retirement process.

Lead a team providing feature development and maintenance support to the Investments & Capital Markets (I&CM) division. Improved support procedures resolving critical incidents and boosting customer satisfaction from 50% to 87%. Implemented a Service Transition team lowering change defects by 50% by ensuring changes met business requirements and controls.