• Served as primary point of contact for triaging technical issues.• Reviewed technical guidelines to verify compliance with information security standards and best practices. • Responded to customer inquiries and provided technical assistance over phone and in person.• Diagnosed and troubleshot hardware, software and network issues.

• Proven expertise in plumbing, fire safety, and construction industries, serving major clients in Ontario and Quebec through successful B2B sales efforts.• Conducted daily customer visits, fostering strong client relationships and ensuring customer satisfaction.• Strategically expanded the client database to by proactive cold calling and delivering timely quotations.• Processed phone orders daily, leading to reduced complaints and increased customer retention.• Successfully implemented a customer segmentation strategy, significantly boosting sales conversion rates.• Spearheaded operational improvements, optimizing efficiency, and effectively managing financial performance.• Managed daily cash registers with a focus on timely payment collection.

• Developed and executed marketing and communication strategies, establishing partnerships with corporate clients, restaurants, and influencers.• Managed social media accounts, tracked industry • trends, and identified content opportunities.• Resolved customer issues through inbound phone calls and live chats, consistently ensuring exceptional customer satisfaction.• Collaborated cross-functionally to implement a customer feedback system, leading to process improvements.• Work with cross-function teams to ensure operational efficiency and resolving operational issues.• Supervise floor agents and assist in live chats as required per situation.• Collaborated in developing brand and customer service language.

• Serve as initial point of contact in live chats, inbound calls and email.• Resolve customer issues and track live orders ensuring proper steps are being taken as per operational guidelines• Maintained high productivity levels of daily customer tickets in email, calls and chats. • Ensure customers are satisfied with service received from team.

Organized supply chain consultations, employer roundtables, and employment workshops for 100+ immigrant newcomers.Conducted research and authored a report for the Manitoba Human Rights Commission on the benefits of work experience diversity.Coordinated successful fundraisers, including the 24k Marathon and Anti-Racism in Sport initiatives.

Led a team of 28 councilors to address the needs of over 6,000 students, fostering communication networks, facilitating discussions, and engaging stakeholders.Managed student support and provided platform for students to socialize through events and raising awareness through sharing resources and coordinating online campaigns.Secured funding for research projects, enhancing student learning opportunities.Revitalized the digital presence and managed social media accounts.Conducted recruitment and onboarding for non-elected council members.Received training in PR speaking and served as the faculty's spokesperson.

• Provided excellent customer service by assisting shoppers with product inquiries, locating items, and processing transactions at the checkout.• Maintained a clean and organized sales floor, ensuring merchandise was appropriately stocked and displayed to enhance the shopping experience.• Monitored inventory levels, conducted restocking activities, and identified opportunities to improve stock management efficiency.• Operated cash registers and POS systems accurately, handling cash, credit card, and digital payment transactions.• Participated in team meetings and training sessions to stay updated on store policies, safety protocols, and product knowledge.• Assisted with loss prevention efforts by monitoring for suspicious activities and reporting incidents to the store management.• Collaborated with colleagues to resolve customer concerns and maintain a positive shopping environment.

Conducted in-depth research and interviews to develop engaging news stories, features, and editorials on a wide range of topics, ensuring accurate and timely reporting.Acted as a keen observer of local and international events, monitoring breaking news and trends to provide readers with up-to-the-minute information.Managed social media platforms to share news articles, engage with readers, and promote The Daily Star's online presence.Participated in editorial meetings to pitch story ideas, discuss news angles, and contribute to the newspaper's overall content strategy