Fareeduddin Mohammed Email & Phone Number

Doha, Qatar

• Spearhead in making travel related arrangements (hotel reservation, issuing and reissuing tickets, transportation arrangements) for clients while ensuring that the product delivered is commensurate with clients’ expectations.• Outperform with providing the highest standards of customer service to walk-in, govern-ment and corporate clients using GDS such Amadeus and Galileo as well as online hotel reservation system GTA, lots of Hotels, Hotelbeds.com and DOTW and some offline suppli-ers to ensure error-free travel as well as obtaining the best negotiated rate that maximize customer’s satisfaction.• Successful in offering Leisure and tailor-made package to clients and update the clients on new products at every opportunity to improve working relationships therefore, increase revenues.• Coordinate with handling and confirming complex reservations and itineraries requests from frequent travellers as well as updating the clients schedule change, flight cancellation and rebooking the itineraries in timely manner.• Responding to inquiries about our company's services and offerings.• Determining each client's requirements, including destinations, length of stay, and transit time.• Ensuring that clients pay the deposit before you commence with bookings.• Informing clients about the cancellation policy, including salient dates and all penalties.• Ascertaining and adhering to the available budget.

Doha, Qatar

1. Responsible to promote and sell all Air & Non-Air products and services to all walk-in customers2. Achieve your set sales and revenue targets3. Responsible to prepare quotations / recommended travel itineraries based on customer requirements4. Responsible to provide best pricing / service to the customer after carefully comparing the rates with multiple suppliers5. Upsell & Cross sell our products and services6. Ensure appropriate payment is collected for all products and services sold to the customers7. Gain and improve your product knowledge by attending training programs, supplier roadshows and reading etc.8. Effectively communicate with the operations team or suppliers and ensure the customer demands are met and the business is materialized9. Responsible to educate the clients on all requirements and travel documents pertaining to their travel10. Maintain contact with the customer during their travel as well as Pre / Post their travel and establish professional relationship with our customers11. Attend to customer needs in case of any emergencies or on road issues during their travel.12. Attend telephone enquiries and be available to attend your customer13. Be innovative to improve the customer service and profitability to the organization.

Hyderabad, Telangana, India

• Corresponded to deal with clients and customers on a daily basis.• Outperformed to book flights, tickets sales, travel insurance, car hire etc.• Responsible for coordinating travel, including handling on line fulfilment, ticketing, taking phone calls for changes and special requests.• Collaborated with service to passenger, sub agent & clients at point of sales by providing high quality, speedy, well organized and friendly customer service.• Ensured compliance with company's procedures for documentation, ticketing, voids, re-funds• Spearheaded with selecting the most appropriate transport based on the available financ-es, requisite departure and arrival times, and preferred duration of transit.• Formulated with securing accommodation that is best suited to the budget and location of choice | Developed with planning excursions based on each client's needs and interests.• Accounting for mobility and medical needs during each phase of the trip planning process.