Fares Eldik Email & Phone Number

Hurghada, Eg

El Gouna, Hurghada , Egypt

Responsible for handling day-to-day operational tasks related to on-ground inspections, on-ground internal audit, Drivers' behavior monitoring, and operation excellence. Contribute to ensure a seamless and efficient transportation service in Hurghada.• Assist with the implementation of new processes and procedures.• Identify ways to improve customer experiences.• Troubleshoot and investigate fraud and troubled orders.• Monitor, anticipate and manage the live operation to ensure a great user experience.• Manage real-time fleet capacity.

Egypt

-Leveraged passion for diving to transition a hobby into a freelance role as a Divemaster.-Demonstrated strong leadership skills by guiding and supervising dive excursions, ensuring the safety and enjoyment of clients.-Provided thorough briefings on dive plans, safety procedures, and marine life, contributing to a positive customer experience.-Managed equipment, conducted pre-dive checks, and responded effectively to unforeseen challenges, showcasing adaptability and problem-solving abilities.-Fostered a positive and inclusive atmosphere for divers, resulting in repeat business and positive word-of-mouth referrals.

Hurghada, Al Bahr Al Ahmar, Egypt

-Certified PADI Divemaster with additional qualifications in Emergency First Response (EFR), Rescue Diver, Advanced Open Water Diver, and Open Water Diver.-Skills encompass First Aid, Emergency Management, Sales Management and Leadership.

Hurghada, Al Bahr Al Ahmar, Egypt

-Acted as Duty Shift Coordinator for the team, delegated by my supervisor, to oversee and coordinate operational activities during assigned shifts. Demonstrated effective leadership and organizational skills in ensuring seamless communication and collaboration within the team, contributing to the successful execution of tasks and responsibilities.-Successfully managed product portfolios and implemented revenue optimization strategies within the travel industry.-Demonstrated a unique blend of expertise in product management, contributing to the company's success in dynamic markets.-Assisting the product team at FTI Group with various responsibilities including contracts loading, price comparison among tour operators, stop sales, transfers and maps, FACT sheets for hotels in our portfolio, and loading special offers (Yields).-Demonstrating expertise in destinations including Asia and Oceania.

Cairo, Egypt

Internship role where I acquired essential skills in telesales, mastering the art of effective communication and persuasion through telephone interactions.Developed expertise in negotiation techniques and objection handling to enhance sales effectiveness.Executed various tasks encompassing marketing, sales management, telecommunications, business development, customer service, and CRM.

Hurghada

-Distinguished as a top achiever for five consecutive months out of the ten during my tenure as an Operations Account Advisor.-Played a pivotal role in customer service, mastering effective communication through various channels such as chat, phone calls, and email.-Acted as the first line of troubleshooting, adeptly handling complaints, and providing valuable information to users to enhance their app experience.-Implemented strategies to improve user understanding and ease of app utilization.-Acquired proficiency in process improvement, Microsoft Excel, application support, telecommunication services, and mobile application development.