Fares Eldik Email and Phone Number
Currently, I serve as an Operations Executive at Abou Ghaly Motors - London Cab Egypt, where I focus on optimizing day-to-day operations to ensure a smooth luxury transportation experience in Hurghada. My role involves conducting on-ground inspections, performing internal audits and enhancing operational excellence as I am committed to implementing new processes that improve customer experiences while addressing and resolving any issues that arise.Before this, I worked as an Assistant Product and Revenue at FTI Touristik through Redsea24 Consulting Services, where I gained valuable insights into product management and revenue optimization in the travel sector.My background includes extensive customer service experience as an Operations Advisor at Raya Customer Experience and sales expertise as a Telesales Specialist at Etisalat UAE.I hold a Bachelor's degree in Management Information Systems, with a 3.2 GPA. My dedication to excellence was recognized through my graduation project on Smart Home technology. Additionally, I am a certified Divemaster (PADI), showcasing my passion for adventure and commitment to mastering new skills.I’m excited to leverage my diverse skills to contribute to dynamic environments. Let’s connect and explore collaboration opportunities!
Elite Resources Network
View- Website:
- ern-egypt.com
- Employees:
- 18
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Product And Revenue ConsultantElite Resources NetworkHurghada, Eg
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Operations ExecutiveAbou Ghaly Motors Oct 2024 - PresentEl Gouna, Hurghada , EgyptResponsible for handling day-to-day operational tasks related to on-ground inspections, on-ground internal audit, Drivers' behavior monitoring, and operation excellence. Contribute to ensure a seamless and efficient transportation service in Hurghada.• Assist with the implementation of new processes and procedures.• Identify ways to improve customer experiences.• Troubleshoot and investigate fraud and troubled orders.• Monitor, anticipate and manage the live operation to ensure a great user experience.• Manage real-time fleet capacity. -
DivemasterPadi Oct 2020 - Oct 2024Egypt-Leveraged passion for diving to transition a hobby into a freelance role as a Divemaster.-Demonstrated strong leadership skills by guiding and supervising dive excursions, ensuring the safety and enjoyment of clients.-Provided thorough briefings on dive plans, safety procedures, and marine life, contributing to a positive customer experience.-Managed equipment, conducted pre-dive checks, and responded effectively to unforeseen challenges, showcasing adaptability and problem-solving abilities.-Fostered a positive and inclusive atmosphere for divers, resulting in repeat business and positive word-of-mouth referrals. -
Scuba DivingPadi Nov 2008 - Oct 2020Hurghada, Al Bahr Al Ahmar, Egypt-Certified PADI Divemaster with additional qualifications in Emergency First Response (EFR), Rescue Diver, Advanced Open Water Diver, and Open Water Diver.-Skills encompass First Aid, Emergency Management, Sales Management and Leadership.
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Assistant Product & Revenue At Redsea 24 Fti GroupRedsea24 For Consulting Services Sep 2022 - Sep 2024Hurghada, Al Bahr Al Ahmar, Egypt-Acted as Duty Shift Coordinator for the team, delegated by my supervisor, to oversee and coordinate operational activities during assigned shifts. Demonstrated effective leadership and organizational skills in ensuring seamless communication and collaboration within the team, contributing to the successful execution of tasks and responsibilities.-Successfully managed product portfolios and implemented revenue optimization strategies within the travel industry.-Demonstrated a unique blend of expertise in product management, contributing to the company's success in dynamic markets.-Assisting the product team at FTI Group with various responsibilities including contracts loading, price comparison among tour operators, stop sales, transfers and maps, FACT sheets for hotels in our portfolio, and loading special offers (Yields).-Demonstrating expertise in destinations including Asia and Oceania. -
Telesales SpecialistEtisalat Global Services Jun 2022 - Jul 2022Cairo, EgyptInternship role where I acquired essential skills in telesales, mastering the art of effective communication and persuasion through telephone interactions.Developed expertise in negotiation techniques and objection handling to enhance sales effectiveness.Executed various tasks encompassing marketing, sales management, telecommunications, business development, customer service, and CRM. -
Operations Account Advisor (Cofeapp)Raya Data Center Aug 2021 - May 2022Hurghada-Distinguished as a top achiever for five consecutive months out of the ten during my tenure as an Operations Account Advisor.-Played a pivotal role in customer service, mastering effective communication through various channels such as chat, phone calls, and email.-Acted as the first line of troubleshooting, adeptly handling complaints, and providing valuable information to users to enhance their app experience.-Implemented strategies to improve user understanding and ease of app utilization.-Acquired proficiency in process improvement, Microsoft Excel, application support, telecommunication services, and mobile application development.
Fares Eldik Education Details
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Management Information Systems, General
Frequently Asked Questions about Fares Eldik
What company does Fares Eldik work for?
Fares Eldik works for Elite Resources Network
What is Fares Eldik's role at the current company?
Fares Eldik's current role is Product and Revenue Consultant.
What schools did Fares Eldik attend?
Fares Eldik attended Thebes Academy.
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