- Responsible of increasing the number of merchants the company deal with in order to offer more options to end clients- Manage team of product managers in planning and managing product segments in charge- Assist in developing the company by overseeing various departments within the company and offering advice and encouragement- Negotiate agreements with new merchants and conclude the agreement- Manage weekly marketing plan in coordination with marketing department- Oversee CRM entries and updates to make sure it all required data is available- Constantly look for new products & services in order to diversify offered solutions- Analyze business results and look for ways to make them better

- Managing, leading & supervising the CSC department team and following up on CSC’s needs including HR/ local purchasing/ pricing goods & contracts/ data entry- Achieving sales targets for Consumables, Contracts, Spare Parts, Labor Charges and Used Items if any- Minimizing CSC Expenses- Maximizing CSC Revenue- Communicating courteously with customers by telephone, email, letter and face-to-face, while professionally managing a large number of complaints and issues- Investigating and solving customers' complaints & problems, which may be complex or long-standing, that have been passed on by any internal or external party- Managing customers’ accounts in issues related to aftersales services- Keeping accurate record of customer interaction and details of actions taken- Improving customer service and complaints procedures, policies and standards while communicating the same internally & with customers- Analyzing performance statistics or other data to determine the level of customer service provided by OFFTEC, takes corrective action or performance initiatives and reporting results where needed- Deliver or delegate training for staff - both technical & communication training - in order to maintain a high standard of customer service- Monitor inventory and prepare monthly reorder report for items related to CSC, and assists in resolving problems associated with spare parts and delivery issues- Generating sales leads to the BDM Department- Passes information to the BDM related to history records of items under support, customers’ needs and competitive news, etc…- Establishes and maintains effective working relationships with other departments

- Manage all shipping, customs and clearance issues.- Contact the suppliers and customers to arrange all freights issues in coordination with Logistics Officer.- Manage freight conditions most suitable to the company.- Make all related documentations and filings as needed.- Manage delivery of goods to costumers & supervise delivery officers.- Manage company stores (spaces, arrangements, transfer ...etc).- Follow up on stock status and make sure to discard any old item.- Monitor stock items and push on sales team to sell the available stock.- Supervise annual store counts and process its results.

- Manage all shipping, customs and clearance issues.- Contact the suppliers and customers to arrange all freights issues in coordination with Logistics Officer.- Manage freight conditions most suitable to the company.- Make all related documentations and filings as needed.- Manage delivery of goods to costumers & supervise delivery officers.- Manage company stores (spaces, arrangements, transfer …etc).- Follow up on stock status and make sure to discard any old item.

Participated in taking the HR role into a diferent level through assisting the management team in achieving their goals & objectives by having the right employee within their team. Prepared & finalized the first HR handbook within the company.