•Won the Brand Laureate of 2019/2020 and Product Nation Award.•Reduced Google Ads cost by 40% and increased sales by 16% within 2 months.•Achieved 97% top-of-page placement in paid search results and a website bounce rate of 0.6%.•Improved website ranking to second in organic search and first on Google Maps.•Reduced marketing department costs by over 15% while increasing organic reach on social media.•Increased company revenue by 7% by launching successful commercial referral campaigns.•Resolved WhatsApp limited user issues and reduced response time by integrating WhatsApp API into VOIP System Platform after receiving approval from Meta.•Presented an improved CRM system to the CEO, resulting in an 80% reduction in lost leads and better conversion rates.•Write comprehensive and effective standard operating procedures (SOPs) and provide system training for employees.•Develop and implement marketing funnels and sales funnels to drive conversions and sales. •Cut operational department costs by introducing low-cost HVAC suppliers.•Saved the company over 20% on operational costs by introducing a new service strategy that saved almost 2 hours per customer visit, resulting in increased productivity and better time management.•Targeted over 3.9 million customers in Malaysia by signing a contract with CIMB Bank.•Closed contracts worth over RM200k in one year with A+ team, including Decathlon, McDermott & Colony Space.•Successfully implemented a VoIP system early, saving the company from total shutdown during the COVID-19 pandemic in 2020.

•Improved quality assurance by 70% in the first month by requalifying products before packaging.•Expanded daily deliveries by 50% after 2 months by relocating the operations warehouse closer to FedEx.•Reduced costs by 20% by hiring students and assigning them targeted tasks to work from home.

•Improved quality assurance by 70% in the first month by requalifying products before packaging.•Expanded daily deliveries by 50% after 2 months by relocating the operations warehouse closer to FedEx.•Reduced costs by 20% by hiring students and assigning them targeted tasks to work from home.