Faresh Islam Email & Phone Number

United States

Royersford

IRON MOUNTAIN, Collegeville PADispute Resolution Advisor October 2018 - CurrentResearch customer inquiries, complaints, billing questions and payment/service requests. Investigate account history to determine reason for issue/inquiry. Work closely with internal finance groups, and customers to resolve outstanding AR. Validate appropriate data from internal and third-party systems; ensuring appropriate course of action is being pursued. Work with an internal legal team to draft documents and locate related documents related to customer bankruptcies. Provide customers with high quality service while upholding brand standards and values to ensure customer satisfaction. Learned the various lines of business and guided customers to proper billing. Escalated issues and concerns which prolonged to members of leadership to expedite resolution. Gathered and researched information; verified customer's understanding of the results and answer. Working with members of leadership and members of the sales team to provide resolution to the customer. New Customer Service Program July 2016 – October 2018 Primary point of contact for new customers for the first 90 days of service. Advised customer of proper Record Management procedures and Shred Programs. Improved quality service by recommending improved processes Ensured a high level of customer satisfaction. Worked with a sales team to create better methods to address customer issues/concerns. Preferred Client Services Pooled September 2015 – June 2016 Lead conference calls with onboarding of new PCS customers. Provided system support guidance to new PCS team members and customers. Collaborated with various internal contacts to resolve customers issues quickly. Implemented solutions to prevent recurring customer issues. Acted as the primary point of contact between various Iron Mountain teams and the customer.

Dover, Delaware Area

Performed quality assurance of customer profiles enclosed in customer accounts for various banking types. Maintained Anti-Money Laundering compliance set forth by HSBC regulatory standards. Analyzed customer transaction history for the existence of suspicious activity. Reviewed specific data to ensure proper customer ratings were provided based upon occupation, products, and location.

Certificate Of Business Analysis

Bachelor Of Science (B.S.), Accounting, 3.27