System Support Engineer L
Current
Chantilly, Virginia, United States
- Provide first level of technical support in call center, while providing strong customer service.
- Address tickets related to access, hardware, software, or network including but not limited to password resets, upgrades, installations, printer configuration, or break-fix items
- Support NOC team with Incident management including troubleshooting, vendor support, or customer communication.
- Resolve tickets effectively and efficiently or escalate them to appropriate support tier.
- Utilize ITIL best practices to enhance and optimize the services provided to end users
- Utilize excellent customer service skills to exceed customers' expectations.