System Support Engineer L
CurrentProvide first level of technical support in call center, while providing strong customer service.• Address tickets related to access, hardware, software, or network including but not limited to password resets, upgrades, installations, printer configuration, or break-fix items• Support NOC team with Incident management including troubleshooting, vendor support, or customer communication.• Resolve tickets effectively and efficiently or escalate them to appropriate support tier.• Utilize ITIL best practices to enhance and optimize the services provided to end users• Utilize excellent customer service skills to exceed customers' expectations.• Adhere to company & customer policies, procedures, ano quality standards to ensure consistent delivery of exceptional service• Ensure proper documentation internally and externally.• Recommend procedure modifications or improvements to upper management.• Collaborate with team members and departments to share knowledge, address complex technical issues, and contribute to continuous improvement initiatives.• Foster a positive and supportive team environment.
