1) Constantly browsing the knowledge database and studying all new products and features.2) Seeking the correct information and analyzing best practices about vehicles, market trends, and competitors.3) Prospecting and welcoming customers then qualifying them in order to recommend the most suitable vehicles, or help them reach their target car, or orient them to choose the right vehicle.4) Promoting corporate image and brand awareness to ultimately contribute toward generating business.5) Focusing on achieving monthly and annual targets with history of over 90% annual target achievement 2017 and 2018 up to 120% in 2022.6) Among top 3 performers since 20207) Assuring customer satisfaction and happiness to close the deal to maintain best CSI score by taking care of the details and pursuing favorable and long lasting relations with them.8) Applying other sales task on daily basis by following management instructions and requests.9) Representing the corporate on various occasions for TV Channels and other press organizations and events.10) Training new employees on products knowledge and giving them best practices on how to deal with different types of customers.

1) Welcome customers as finance and insurance consultant, provide them with all suitable options for their vehicle finance requests, make follow ups with customers, submitting deals to credit department and work with them to get the deals approved2) Assuring customer satisfaction during the entire in-house finance purchase process by all means3) Handle Contract Management process and ensure delivery for all customers’ requests within specified time frame.4) Accurately administer processes within the operations portfolio covering the management of: Customers, Contracts, and Assets5) Ensure the customer’s profile is loaded, Contract initiation, LPOs, Activations and terminations are all done with high accuracy in all details6) Receive and address customer queries via telephone, mail, in person, or other communication channels7) In-depth understanding of arrears management/collections, restructure etc.8) Administrating contract closure procedures and formalities involved in the release of mortgage etc.9) Be the reliable, responsive and professional interface of the company to the customers and dealers10) Working for few hours a month as Certified in-house trainer at the training department in NBK Holding HR

1) Studying and analyzing customer personal financial documents (PI, SME and Corp.) such as bank statements and Credit Bureau Reports.2) Preparing detailed credit reports about applicants and presenting them for Credit Committee’s consideration3) Providing summaries on customer portfolios and history with the company using SAP, Autoline, and SunGard systems4) Preparing ageing and payment analysis reports.5) Performing call verifications with customers.6) Managing invoicing process; confirming all requirements matched with the invoicing guidelines7) Controlling customer credit facilities and balances with the group8) Providing payment behavior analysis for existed customer with detailed purchase history9) Preparing and organizing Credit Committee’s agenda with all related documents10) Communicating Credit Committee’s requirements and approvals and following up the needful actions afterwards11) Creating and amending customer accounts and data on system as required for their deals and transactions on SAP, Autoline, and SunGard systems12) Maintaining an organized record of customers documents, credit reports, up-to-date customer information database for all companies owners, and approvals through soft and hard filing system13) Handling in and out going mails and e-mails of Credit department14) Communicating with customers and other departments (via email, telephone, and in person) to keep track on the work flow of the department15) Assisting the Head of Credit Department with the daily tasks and providing him with the required information16) Following up collection tasks when needed of bounced cheques and over dues17) Providing professional translation English to Arabic and vice versa to the Credit department team18) Providing support for sales and customer services team inquiries19) Verifying all document of each contract after approval to confirm that it matches the standards in order to allow issuing the LPO

1) Managing and administrating all the company correspondence and company document including liaising with company headquarter, local governmental ministries and departments, consultants and subcontractors2) Coordinating the meetings with external parties to resolve any queries and complaints 3) Interpreting minutes of meeting with clients and making translation the document and correspondence 4) Assisting the project manager in daily office administrative work and all logistic matters

• Creating and developing the website as an educational online reference. • Leading, organizing and sponsoring the University’s yearly event of Students’ Talents Awards