• Leading Technical Team, IT and developers of 4 resources• IT development and project management for CARA-Beauty APP, a Dubai basedbeauty industry start-up.• Building e-commerce and Retail platforms and overseeing all technical aspectsrequired for the business.• Creating the cyber security strategy and overseeing its implementation.• Project Management of all Technical implementations and ChangeManagement requirements.• Collaborate with different departments to make sure business is served.• Prepare, review and apply Technology Budget.• Collaborate with external Partners and Vendors, lead on Bids and overseeexecution.• Ensuring reported issues are resolved.• Strong leadership and project management skills.• Solid analytical and problem-solving.• Designing and instituting standard computing policies and procedures.• Providing high-level disaster recovery management.• Regular status reports (Monthly/Quarterly)• Directing and planning installation and implementation of Hardware/Software.Tools• Managing Cloud Hosting servers.• Managing SSL Certificates, and Domains.• Microsoft 365 admin center advanced level.• Hands-on experience with Microsoft Exchange, Active Directory, DHCP,Visualization, and SQL database.• Ticketing system to improve our IT support level.• Inventory management software .• FortiGate Administrator. (VPN, Web Filtering, Traffic Shaper, WAF, OSPF,...)• Anti-virus server management.• CISCO Routing, Switching, Firewall, WAN, LAN.

• Responsible for installing and managing all Mac and Windows systems.• EMC backup solution (Avamar)• Maintain VM Servers• Software update server windows and Mac Install and maintain(WSUS & SUS)• Profile Manager setup for Managing Mobile Devices (Android& IOS)• Setting up IChat Jabber protocols, local chat for the company on Mac and PC• Remote support (PC/MAC), deploy scripts, deploy Applications .Net install Images• Print server for Mac and PC• Responsible for MAC and PC purchases• Cisco Unified CM Administration, CISCO Jabber configuration, TCT & Botconfiguration for mobiles phones.• Maintaining the network with CISCO switches (Vlan, NAT,…)• IP cameras.• Maintaining Access control for all group employers.• Strategic planning for Microsoft Exchange.• Hardware Inventory and Tagging• Kayako ticketing system.Achievements: Migration from Exchange server 2007 SP3 to Exchange server2010 Migration from exchange server 2010 to office365 (Hybrid)

• Performing repairs related to Mac systems, operating issues, and peripherals.• Install, configure, interact with the clients, and guide them on queries and issuesrelated to hardware and software.• Performing diagnostic tests to evaluate and isolate system problems andsuggest suitable solutions.• Troubleshoot, and fix Mac OS, and Windows Solutions on OS• Log all activities within an organization through a Ticket tracking system anddocument incidents carefully and accurately.

• Directed all operations related to server and network installations.• Microsoft exchange 2003 administrator• Active directory administrator• Configuring DHCP server• Repairing and solving all networking problems in the hotel. (CISCO Routersand switches)• Monitoring and supervising the IT department.• Maintaining mailing list and contact files in the hotel.