Farha E. Email & Phone Number

Chicago, IL

• Managed day-to day operations, progress reporting towards maintaining within project scope and budget.
• From large to small platform systems to project plans, achieving project goals.
• Produced user requirements, personas, storyboards, scenarios, prototypes, templates, wireframes, functional and design specifications within Agile methodologies.
• Trained and mentored the delivery process to support teams during startup operations and DOU subject matter.

Fort Lauderdale, FL

• Launched international application projects within the enterprise technology department.
• Skilled and proficient in Agile Methodologies, with a hands-on daily focus of velocity and product delivery of quality.
• Managed project teams simultaneously with a strong focus on operational and enterprise master data management delivery across multi-stream impacted client applications.
• Improved new functionality and enhancements for existing applications to support PCI compliance, technical, and infrastructure upgrades.
• Delivered projects under budget, negotiating cost and resource allocation for on shore and off shore teams.
• Created and resolved change and service requests under the change control management process, representing business justification to support approval procedures.

Chicago, IL

• Oversaw software development of a new healthcare claims processing system to support medical programs including ICD conversions.
• Developed project plan and business case documentation with influence to Proof of Concept and budget within project scope.
• Implemented conceptual process flows at the procedural level to support clear business requirements and increase testing capabilities.
• Served as liaison between business customers & project team, resolving gaps and meeting user acceptance criteria.

Chicago, IL

• Defined and recorded detailed project requirements for large-scaled platform systems upholding to project plans, to achieve project goals.
• Coordinated activities and deliverables with external vendors during the implementation and integration process.
• Worked closely with stakeholders to manage tracking of project status, use case specifications, and business flow diagrams to maintain business process and deliverables.

Chicago, IL

• Conducted functional walkthroughs, User Acceptance Testing, and supervised the development of user interfaces in compliance to manuals for customers.
• Presented effective communication with tables and charts to meet well executed customer quality standards.
• Wrote queries and tracked down code errors.
• Utilized analyzer tools to study and test data relationships.
• Responsible for executing test procedures and documenting results.