Farhan Affendy Alias Email & Phone Number

Malaysia

• Review initiative-taking alerts and attempt to resolve issues where possible.• Perform regular server maintenance and address client concerns.• Experience to some extent in managing backup solutions such as:o Secure Vaulto Veeam• Manage email security risks and threats (e.g., spam) through:o Mimecasto O365• Maintain users within Active Directory and Office 365.• Collaborate with peers and mentors to enhance working knowledge.• Function as the primary… Show more • Review initiative-taking alerts and attempt to resolve issues where possible.• Perform regular server maintenance and address client concerns.• Experience to some extent in managing backup solutions such as:o Secure Vaulto Veeam• Manage email security risks and threats (e.g., spam) through:o Mimecasto O365• Maintain users within Active Directory and Office 365.• Collaborate with peers and mentors to enhance working knowledge.• Function as the primary resolver group for escalated Level 1 issues.• Provide technical assistance, prioritizing customer satisfaction, and escalate issues as necessary.Technologies involved:o Hyper-Vo VMwareo Secure Vaulto Veeam Backupo Redgateo Virtual Citrixo Windows 7/8/10/2003 Server/2012 Server/2016 Servero Microsoft 365 Products (Teams, Outlook, OneDrive, Azure)o N-Able Monitoring Systemo ServiceNow Ticketing System Show less

Mal

• Become subcontract for UMW Toyota Sdn Bhd as System Administrator• Experience with Active Directory and Office365 management • Responsible in creating, deleting and maintenance account for for AD & other internal system

Malaysia

• Implementation of standard tickets, service request and change related to windows under Dynamic Computing Services (DCS) environment.• Day to day administrators of windows. Assist in configuration, operation of systems software and related infrastructure.• Provide proactive (requests type work) and reactive (break-and-fix) tasks in a run-andmaintain operating environment via incidents and change management.• Responsible for incident solving and troubleshooting to minimize… Show more • Implementation of standard tickets, service request and change related to windows under Dynamic Computing Services (DCS) environment.• Day to day administrators of windows. Assist in configuration, operation of systems software and related infrastructure.• Provide proactive (requests type work) and reactive (break-and-fix) tasks in a run-andmaintain operating environment via incidents and change management.• Responsible for incident solving and troubleshooting to minimize and eliminate potential downtime that would affect the customer’s business which may result in loss of revenue.• Involved in technical call for Critical or High Priority ticket and wintel related change. • Responsible for successful request implementation to ensure that the customer’s requests are delivered within the Service Level Agreement (SLA) and up to the customers’ expectations. Show less

Cyberjaya

* Performing 1st level troubleshooting based on tickets for customers supported via TSMY*Develop, co-ordinate & promote incident Management processes across all support areas.*Generating weekly reports on service levels for Service Lines*Manage the monitoring & resolution of stalled or breached jobs with 2nd & 3rd line groups.*Trigger internal escalation for all P1s, P2 & when necessary *Conduct production call for MoD for discussion regarding relevant issue for the… Show more * Performing 1st level troubleshooting based on tickets for customers supported via TSMY*Develop, co-ordinate & promote incident Management processes across all support areas.*Generating weekly reports on service levels for Service Lines*Manage the monitoring & resolution of stalled or breached jobs with 2nd & 3rd line groups.*Trigger internal escalation for all P1s, P2 & when necessary *Conduct production call for MoD for discussion regarding relevant issue for the day*Responsible for facilitating, communicating & reporting incident management across TSMY support groups. Show less

Glenmarie

Petaling Jaya, Selangor, Malaysia

Bachelor Of Business Administration (Bba), Marketing

Bachelor Of Business Administration (B.B.A.), Marketing