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Farhan Ahmed Email & Phone Number
Service Delivery Manager - Governance and Process
at
Mastek
LinkedIn matched
3 data sources
Profile completeness 100%
Current company
Role
Service Delivery Manager - Governance and Process
Location
Greater Manchester, England, United Kingdom
Company size
Who is Farhan Ahmed? Overview
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Quick answer
Farhan Ahmed is listed as Service Delivery Manager - Governance and Process at Mastek, a company with 6326 employees, based in Greater Manchester, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Farhan Ahmed.
Farhan Ahmed previously worked as Service Delivery Manager - Governance & Process at Mastek and Commercial Operations - Account Manager at Ans Group. Farhan Ahmed holds Diploma, It from Qa.
Company email context
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Mastek
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Profile bio
About Farhan Ahmed
As a Service Delivery Manager at Mastek, I am responsible for ensuring the quality, efficiency, and compliance of the IT services delivered to our clients. With over four years of experience in commercial operations and cloud and digital services, I have developed strong skills in customer liaison, problem-solving, and technical support. My mission is to leverage my ITIL knowledge and Level 3 Diploma in ICT Professional Competence to optimize the service delivery processes and governance frameworks at Mastek. I also enjoy working with a diverse and talented team of professionals who share my passion for delivering above expectations every single time.
Listed skills include Service Delivery, Itil, It Service Management, Service Desk, and 35 others.
Current workplace
Farhan Ahmed's current company
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Mastek
14 roles
Farhan Ahmed work experience
A career timeline built from the work history available for this profile.
Service Delivery Manager - Governance & Process
Current
Oct 2023 - Present
Commercial Operations - Account Manager
Mar 2021 - Oct 2023
Service Lead - Cloud & Digital
May 2019 - Mar 2021
Customer Success Manager
- Drive usage growth of “Modern Workplace” workloads (Office 365 Modern communications apps (Yammer/Teams/Outlook Mobile/Kaizala), Modern Core (Exchange Online, Sharepoint Online), Windows 10 and Security) Be the single.
- Relationship management of assigned Tier 1 accounts
- To conduct periodic Service Management Reviews (SMRs) with assigned accounts
- To act as the primary contact point for escalations and "non-technical" (account) questions
- To establish and maintain a “partnering” approach for assigned accounts
- Drive continuous service improvement for assigned accounts including but not restricted to:Improved efficiency of ANS deliverySLA and KPI ManagementIdentify customer trends in usage, issues, changed.
Nov 2018 - May 2019
Senior Service Manager
- Relationship management of assigned Tier 1 accounts
- To conduct periodic Service Management Reviews (SMRs) with assigned accounts
- To act as the primary contact point for escalations and "non-technical" (account) questions
- To establish and maintain a “partnering” approach for assigned accounts
- Drive continuous service improvement for assigned accounts including but not restricted to:Improved efficiency of ANS deliverySLA and KPI ManagementIdentify customer trends in usage, issues, changed.
Apr 2018 - Nov 2018
Service Manager
- ANS is an award-winning Managed Services and Cloud provider in the UK, delivering specialist Managed Infrastructure, Workspace and Protection Services that help our customers across the public and private sectors.
- Relationship management of assigned Tier 1 accounts
- To conduct periodic Service Management Reviews (SMRs) with assigned accounts
- To act as the primary contact point for escalations and "non-technical" (account) questions
- To establish and maintain a “partnering” approach for assigned accounts
- Drive continuous service improvement for assigned accounts including but not restricted to:Improved efficiency of ANS deliverySLA and KPI ManagementIdentify customer trends in usage, issues, changed.
Aug 2015 - Apr 2018
Team Leader - Pz Cussons
Providing Technical/Non-Technical assistance to team ensuring agreed service levels are delivered upon. Management of English, Greek and Polish agents. Global Service desk consisting of three locations, UK, Poland and Kuala Lumpur and catering for English, Polish, Greek, Thai and Indonesian languages. Escalation Management Management of Major.
Mar 2014 - Aug 2015
Service Delivery Manager
Service Delivery Manager as part of the transitional service team for a new transitioning service for DEPFA BankTasks Include:Escalation contactProcess improvement/alignment Service Improvement3rd Party ManagementDelivering measurable results
Jan 2015 - Apr 2015
Resolution Manager
Major Incident ManagementMajor Problem ManagementThe role was in a 24/7 team which supports a majority of the account base in the company. Duties Included:The management of escalation and ongoing communication of all major incidents related to UK&I delivered services.Identification of Major Incident and/or Problem managers for every Major.
Dec 2012 - Mar 2014
Sdt Engineer (Service Desk Toolset)
Creating/Implementing and improving Service Desk and Service Catalogue changes and processes
Mar 2012 - Dec 2012
Sep 2011 - Dec 2012
Software Developer
Jul 2010 - Dec 2012
Apprentice
Sep 2010 - May 2011
Team & coworkers
Colleagues at Mastek
Other employees you can reach at mastek.com. View company contacts for 6326 employees →
FA
Faheem Ahmed Khan
Colleague at Mastek
Mumbai, Maharashtra, India, India
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GK
Geeta Kumari
Colleague at Mastek
Bengaluru, Karnataka, India, India
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RG
Rupa Gajul
Colleague at Mastek
Mumbai, Maharashtra, India, India
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RD
Rahul Deshmukh
Colleague at Mastek
Thane, Maharashtra, India, India
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JT
Jay Teli
Colleague at Mastek
Ahmedabad, Gujarat, India, India
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DP
Durga Prasad
Colleague at Mastek
India, India
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SB
Siddhi Bhanushali
Colleague at Mastek
Mumbai, Maharashtra, India, India
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TK
Tejasvi Khot
Colleague at Mastek
Navi Mumbai, Maharashtra, India, India
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SA
Shaikh Atique
Colleague at Mastek
Mumbai, Maharashtra, India, India
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MS
Mohd Shafique
Colleague at Mastek
Mumbai, Maharashtra, India, India
View →
Faheem Ahmed Khan
Colleague at Mastek
Mumbai, Maharashtra, India, India
View →
GK
Geeta Kumari
Colleague at Mastek
Bengaluru, Karnataka, India, India
View →
RG
Rupa Gajul
Colleague at Mastek
Mumbai, Maharashtra, India, India
View →
RD
Rahul Deshmukh
Colleague at Mastek
Thane, Maharashtra, India, India
View →
JT
Jay Teli
Colleague at Mastek
Ahmedabad, Gujarat, India, India
View →
DP
Durga Prasad
Colleague at Mastek
India, India
View →
SB
Siddhi Bhanushali
Colleague at Mastek
Mumbai, Maharashtra, India, India
View →
TK
Tejasvi Khot
Colleague at Mastek
Navi Mumbai, Maharashtra, India, India
View →
SA
Shaikh Atique
Colleague at Mastek
Mumbai, Maharashtra, India, India
View →
MS
Mohd Shafique
Colleague at Mastek
Mumbai, Maharashtra, India, India
View →
2 education records
Farhan Ahmed education
Diploma, It
Qa
Gcse, Maths,English,Science,It,Business,Geography,R.E,Public Services Diploma, Functional Skills Maths+Eng
Egerton Park Arts College
FAQ
Frequently asked questions about Farhan Ahmed
Quick answers generated from the profile data available on this page.
What company does Farhan Ahmed work for?
Farhan Ahmed works for Mastek.
What is Farhan Ahmed's role at Mastek?
Farhan Ahmed is listed as Service Delivery Manager - Governance and Process at Mastek.
Where is Farhan Ahmed based?
Farhan Ahmed is based in Greater Manchester, England, United Kingdom while working with Mastek.
What companies has Farhan Ahmed worked for?
Farhan Ahmed has worked for Mastek, Ans Group, Fujitsu, and Qa Ltd.
Who are Farhan Ahmed's colleagues at Mastek?
Farhan Ahmed's colleagues at Mastek include Faheem Ahmed Khan, Geeta Kumari, Rupa Gajul, Rahul Deshmukh, and Jay Teli.
How can I contact Farhan Ahmed?
You can use AeroLeads to view verified contact signals for Farhan Ahmed at Mastek, including work email, phone, and LinkedIn data when available.
What schools did Farhan Ahmed attend?
Farhan Ahmed holds Diploma, It from Qa.
What skills is Farhan Ahmed known for?
Farhan Ahmed is listed with skills including Service Delivery, Itil, It Service Management, Service Desk, Incident Management, Technical Support, Service Management, and Windows 7.
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