• Manage the global risk profile of the largest regional media network in the MENA region.• Established the risk and business continuity charter, policy and process and trained managers across all critical divisions of the network • Extensively involved in Crisis and Business continuity activities during the COVID-19 pandemic.• Project manager and Platform Owner for the Automation of the Risk Management Process using the Riskonnect ERM Software Active Risk Manager (ARM)

• Responsible for all aspects of technology strategy and implementation covering communications, cloud architecture, application development, data analytics, SEO etc.• Managed initial launch of Learn Autism SaaS platform that covered web and mobile applications offering a subscription-based model• Managed end-to-end RFP and project for developing and implementation of Learn Autism, custom web platform (front end ReactJS, backend on Ruby on Rails) and native mobile apps (Swift 5 and Java 8 ) migrating from the SaaS platform in Nov 2022• Initiated partnership with HBKU, Qatar’s, Audiovisual Translation Department internship program for translation of all Learn Autism video content into Arabic

Led the Technology Business Unit Process and Governance function to have oversight and guidance to ITSM process owners on performance, compliance and improvement plans, ensuring accountability and management of the associated risks with the Technology Services. Managed all Risk and Business Continuity (BC) activities inside Technology in partnership with Enterprise Risk and BC teamsKey Activities and accomplishments:• Planned the annual process improvement cycle based on risk assessments to ensure processes are aligned with business strategies and any gaps are addressed with actionable plans and ownership• Managed the Risk profile of the Technology Business Unit to proactively identify operational, strategic, information security and compliance risks from the departmental to the Business Unit level• Worked closely with service design and rollout teams to ensure new services are developed and deployed in compliance with the ITSM framework• Developed and implemented the Service Catalog & CMDB models and ensured all activities were linked to a business or technical service leading to a very effective performance and reporting model• Involved in major incident reviews to drive continuous process improvements and RCA (Root Cause Analysis)• Key part of Ooredoo's Risk & Business Continuity & Resiliency team whose main role was to ensure continuity of our critical services like fixed and mobile voice, data & IPTV from significant business interruptions. Ooredoo achieved the ISO 22301 BCMS Certification in December 2018• Developed Vendor management and evaluation model that was used by all Technology domain leaders and management establishing a uniform methodology to assessing vendors for projects and operational support. • Conducted and managed all Technology Process audits activities (internal and external) with a 100% compliance rate for 5 years running

Managed process re-engineering and implementation activities in IT & Networks and several cross BU initiatives. Led service improvement projects in IT Service Management, CRM, Call Center and other service assurance and delivery domains. Played key role of Change manager, managing the impacts of several critical transitions such as organizational restructuring and the Qtel to Ooredoo re-branding exerciseKey Activities and accomplishments:• As IT Change Manager, managed rollout of changes in a complex environment for cross departmental and technology impacts, conflict detection, risk, and communication across the organization• Developed and implemented an ITIL based change management process across five Technology departments of over 300 people that increased the change success rate by over 25% in two years • Implemented central incident and problem management processes leading to a 75% reduction in major incidents• Led a $1.5m project that automated previous manual Technology processes such as Incident, Request, Change, Problem & Configuration management based on HP Service Manager• Improved Ooredoo Call center operations by implementing a Customer Complaint management system based on BMC Remedy solutions• Developed dashboards & KPI’s that provided a central view of performance for key Technology services & processes to facilitate decision making. Coordinated a continuous quality improvement program to guide and ensure accountability to processes• Negotiated and developed inter department SLA’s & OLA’s for services offered by Technology Department to other Business Units setting customer expectations and improving customer satisfaction scores• Conducted workshops and brainstorming sessions with various cross-functional groups and subject matter experts to develop processes such as Demand Management, Design & Rollout & Capacity planning• Led process training and coaching sessions for different audiences ranging from management, end-users to technical staff

Managed several key automation and logistical projects to success achieving agility in business operationsKey Activities and accomplishments:• Managed design and technical team to transition online store to new Miva Merchant e-commerce platform• Extensively involved in budget management and continuous process improvements • Streamlined business operations such as order fulfillment, packaging and assembly and quality control• Facilitated transfer of all company merchandise to new fulfillment center in St. Louis, MO• Managed deployment of QuickBooks Professional & POS 5.0 as new accounting and Point of Sale Solution• Organized inventory under UPC barcoding standards and integrated into existing corporate tools• Automated inventory tracking achieving dramatic improvements over previous manual methods• Systemized accounting & sales processes thus integrating multiple company processes

Hands on role in professional services organization consulting and implementing data and document management systems based on the Dassault Systemes SmarTeam product suite. Involved in all aspects of solution design, architecture, implementation and training. Identified business development opportunities that grew the existing account revenue.Key Activities and accomplishments:• Led SmarTeam PDM & Workflow implementations at major aerospace clients like Boeing, Northrop Grumman and their supply chains• Worked closely with client executives and end-users in definition of “as-is” client processes and then transformed these into automated BPM solutions• Led the team to implement multi-site PDM solutions with Oracle replication, allowing instant, concurrent access to the database, 3D models and all project information to users across the country • Architected solutions to assist in compliance with company and international quality standards (ISO 9001) leading to vast quality improvements• Designed processes to migrate clients from several legacy systems into SmarTeam. Developed Visual Basic scripts and procedures for importing legacy databases into new system• Authored SmarTeam e-learning solutions for different client roles (administrators, power users, and casual users) enabling them to train users easily at their own pace• Developed metrics and KPI’s to compare process improvements from legacy systems identifying ROI on new solutions • Managed deployment of solutions at numerous clients giving controlled access to key, quality company data across the extended enterprise

Responsible for sales and solution development for Dassault software suite in the Southern California regionKey Activities and accomplishments:• Collaborated with key IBM executives to revamp supply chain integration initiatives in the aerospace and automotive industries focusing on Boeing, Lockheed Martin and Chrysler • Performed business development tasks that included giving e-business & process re-engineering seminars• Successfully assisted clients in achieving a reduction in time to market and increased product quality goals• Achieved more than $1.2m in revenue, and over 120% of goal for 1998 and 1999

Managed the systems needs of corporate accounts in Southern California. Part of which entailed designing custom solutions for client needs. Key Activities and accomplishments:• Designed custom file servers and RAID systems for data critical environments• Explored new products and technologies to provide point solutions to client problems• Managed key accounts like Minolta and Rockwell’s everyday computing needs• Boosted company revenue by $0.5m within 6 months (a 30% increase)