Farhan Atiq Email & Phone Number

Doha, QA

• Manage the global risk profile of the largest regional media network in the MENA region.
• Established the risk and business continuity charter, policy and process and trained managers across all critical divisions of the network
• Extensively involved in Crisis and Business continuity activities during the COVID-19 pandemic.
• Project manager and Platform Owner for the Automation of the Risk Management Process using the Riskonnect ERM Software Active Risk Manager (ARM)

Virginia Beach, VA, US

• Responsible for all aspects of technology strategy and implementation covering communications, cloud architecture, application development, data analytics, SEO etc.
• Managed initial launch of Learn Autism SaaS platform that covered web and mobile applications offering a subscription-based model
• Managed end-to-end RFP and project for developing and implementation of Learn Autism, custom web platform (front end ReactJS, backend on Ruby on Rails) and native mobile apps (Swift 5 and Java 8 ) migrating from the.
• Initiated partnership with HBKU, Qatar’s, Audiovisual Translation Department internship program for translation of all Learn Autism video content into Arabic

Doha, West Bay, QA

• Led the Technology Business Unit Process and Governance function to have oversight and guidance to ITSM process owners on performance, compliance and improvement plans, ensuring accountability and management of the.
• Planned the annual process improvement cycle based on risk assessments to ensure processes are aligned with business strategies and any gaps are addressed with actionable plans and ownership
• Managed the Risk profile of the Technology Business Unit to proactively identify operational, strategic, information security and compliance risks from the departmental to the Business Unit level
• Worked closely with service design and rollout teams to ensure new services are developed and deployed in compliance with the ITSM framework
• Developed and implemented the Service Catalog & CMDB models and ensured all activities were linked to a business or technical service leading to a very effective performance and reporting model
• Involved in major incident reviews to drive continuous process improvements and RCA (Root Cause Analysis)

Doha, West Bay, QA

• Managed process re-engineering and implementation activities in IT & Networks and several cross BU initiatives. Led service improvement projects in IT Service Management, CRM, Call Center and other service assurance.
• As IT Change Manager, managed rollout of changes in a complex environment for cross departmental and technology impacts, conflict detection, risk, and communication across the organization
• Developed and implemented an ITIL based change management process across five Technology departments of over 300 people that increased the change success rate by over 25% in two years
• Implemented central incident and problem management processes leading to a 75% reduction in major incidents
• Led a $1.5m project that automated previous manual Technology processes such as Incident, Request, Change, Problem & Configuration management based on HP Service Manager
• Improved Ooredoo Call center operations by implementing a Customer Complaint management system based on BMC Remedy solutions

• Managed several key automation and logistical projects to success achieving agility in business operationsKey Activities and accomplishments:
• Managed design and technical team to transition online store to new Miva Merchant e-commerce platform
• Extensively involved in budget management and continuous process improvements
• Streamlined business operations such as order fulfillment, packaging and assembly and quality control
• Facilitated transfer of all company merchandise to new fulfillment center in St. Louis, MO
• Managed deployment of QuickBooks Professional & POS 5.0 as new accounting and Point of Sale Solution

Newport Beach, CA, US

• Hands on role in professional services organization consulting and implementing data and document management systems based on the Dassault Systemes SmarTeam product suite. Involved in all aspects of solution design.
• Led SmarTeam PDM & Workflow implementations at major aerospace clients like Boeing, Northrop Grumman and their supply chains
• Worked closely with client executives and end-users in definition of “as-is” client processes and then transformed these into automated BPM solutions
• Led the team to implement multi-site PDM solutions with Oracle replication, allowing instant, concurrent access to the database, 3D models and all project information to users across the country
• Architected solutions to assist in compliance with company and international quality standards (ISO 9001) leading to vast quality improvements
• Designed processes to migrate clients from several legacy systems into SmarTeam. Developed Visual Basic scripts and procedures for importing legacy databases into new system

Vélizy-Villacoublay, FR

• Responsible for sales and solution development for Dassault software suite in the Southern California regionKey Activities and accomplishments:
• Collaborated with key IBM executives to revamp supply chain integration initiatives in the aerospace and automotive industries focusing on Boeing, Lockheed Martin and Chrysler
• Performed business development tasks that included giving e-business & process re-engineering seminars
• Successfully assisted clients in achieving a reduction in time to market and increased product quality goals
• Achieved more than $1.2m in revenue, and over 120% of goal for 1998 and 1999

• Managed the systems needs of corporate accounts in Southern California. Part of which entailed designing custom solutions for client needs. Key Activities and accomplishments:
• Designed custom file servers and RAID systems for data critical environments
• Explored new products and technologies to provide point solutions to client problems
• Managed key accounts like Minolta and Rockwell’s everyday computing needs
• Boosted company revenue by $0.5m within 6 months (a 30% increase)

M.S, Industrial Engineering

B.Eng, Mechanical Eng.