• Enhanced over 100 company PCs, achieving a 30% reduction in resolution times and significantly boostingproductivity through routine maintenance and upgrades.• Revolutionized customer support by leading the design and implementation of a help desk system, slashingresponse times by 25% and greatly enhancing resolution efficiency.• Optimized the company’s website, maintaining 99.9% uptime and reducing load times by 20%, whiledriving a 50% increase in traffic and a 35% improvement in user interaction through new featuredevelopment.• Bolstered system security, implementing updates that cut potential breaches by 40% and strengthened dataintegrity.• Delivered expert user support, resolving over 500 inquiries monthly with a 95% satisfaction rate, andauthored 200+ pages of key documentation that improved team efficiency and knowledge sharing

1. Managing the store with utmost care and diligence.2. Managing customers and upselling products to generate the most amount of revenue.3. Managing and handling stock and stock take.4. Managing pricing and price matching to satisfy customer needs and maintaining store margins.5. Handling solo shifts for a long period of time while being energetic and proactive towards both customer service and in-store work.6. Maintaining customer relationships with both new and old customers to generate and keep regular customers

Kept up pace with a very fast work environment. Handling the pressure of content customer service and other miscellaneous works around both frozen and fresh side food service.