Working as a driver & user support specialist for Yango.

In this position, I am actually in contact with the different US based service providers through calls where we negotiate the customer’s internet, home phone, home security bills from their specific providers. We deal with different US based providers such as Verizon wireless, T-Mobile, Spectrum Mobile, Dish networks and more others. I have learned a lot from this position by facing the live service providers via call. It has significantly improved my verbal communication with international clients.

I worked here as an Email & Chat Support Specialist in the Voi (Stockholm) project where I am dealing with Swedish, German, Italian, American and other countries users through the software like Kustomer, Fleet Management, Stripe, Braintree, Slack and with google sheets.

I have worked here as a Social media Moderator in the Easypaisa campaign for 11 months. Where I had supported the customers through different social media channels like Facebook, Twitter, Youtube, Instagram and Play Store and regularly took follow-ups for the resolution of our users pending issues using software like Pheonix, Tracker and more others.

I have worked in Telenor Microfinance bank as an Easypaisa Retailer Care Social Media Moderator where I used to manage Easypaisa Retailers, helping them through the channels of Facebook Admin and Messenger as well.

I would love to tell you about my work experience. I have worked in Easypaisa's inbound calls campaign for 5 months as a Customer Relationship Officer where we used to help users on-call using software like Siebel, Tracker, CSP, One Window, ICBS, Oracle.