Experienced Support Specialist with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Analytical Skills, Communication, Easily Adaptable, Email Clients, and Time Management. Strong customer success and support professional with a Bachelor of Commerce - B.com focused in Accounting and Finance from University of the Punjab.
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Support SpecialistYango Sep 2023 - PresentPakistanWorking as a driver & user support specialist for Yango. -
Support SpecialistRocket Money (Formerly Truebill) Nov 2022 - Oct 2023In this position, I am actually in contact with the different US based service providers through calls where we negotiate the customer’s internet, home phone, home security bills from their specific providers. We deal with different US based providers such as Verizon wireless, T-Mobile, Spectrum Mobile, Dish networks and more others. I have learned a lot from this position by facing the live service providers via call. It has significantly improved my verbal communication with international clients. -
Email & Chat Support SpecialistMindbridge Private Limited Apr 2021 - Nov 2022Lahore, Punjab, PakistanI worked here as an Email & Chat Support Specialist in the Voi (Stockholm) project where I am dealing with Swedish, German, Italian, American and other countries users through the software like Kustomer, Fleet Management, Stripe, Braintree, Slack and with google sheets. -
Social Media ModeratorAbacus Consulting Jun 2020 - Apr 2021I have worked here as a Social media Moderator in the Easypaisa campaign for 11 months. Where I had supported the customers through different social media channels like Facebook, Twitter, Youtube, Instagram and Play Store and regularly took follow-ups for the resolution of our users pending issues using software like Pheonix, Tracker and more others. -
Retailer Care Social Media ModeratorTelenor Microfinance Bank Limited Dec 2019 - Jun 2020Lahore, Punjab, PakistanI have worked in Telenor Microfinance bank as an Easypaisa Retailer Care Social Media Moderator where I used to manage Easypaisa Retailers, helping them through the channels of Facebook Admin and Messenger as well. -
Customer Relationship OfficerTelenor Microfinance Bank Limited Aug 2019 - Dec 2019Lahore, Punjab, PakistanI would love to tell you about my work experience. I have worked in Easypaisa's inbound calls campaign for 5 months as a Customer Relationship Officer where we used to help users on-call using software like Siebel, Tracker, CSP, One Window, ICBS, Oracle.
Farhan Butt Education Details
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Accounting And Finance
Frequently Asked Questions about Farhan Butt
What company does Farhan Butt work for?
Farhan Butt works for Yango
What is Farhan Butt's role at the current company?
Farhan Butt's current role is Support Specialist at Yango.
What schools did Farhan Butt attend?
Farhan Butt attended University Of The Punjab.
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Farhan Butt
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