Farhan Jefri Email & Phone Number

Subang Jaya, Selangor, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Role Overview:Supported the Malaysia Technical Assistance Center (MTAC) as a software technical support engineer for Huawei's customers and project delivery teams. Engaged directly with these teams, providing remote maintenance support to resolve technical issues, enhance software performance, and address complex inquiries related to Huawei software products.Key Responsibilities:- Technical Problem Resolution: Provided expert-level assistance to resolve technical issues related to Huawei software, ensuring optimal performance and minimizing downtime for customers and project teams. - Complex Issue Management: Tackled complex software issues by analyzing root causes, implementing solutions, and collaborating with Huawei's internal teams when necessary to expedite resolution.- Customer & Project Team Support: Engaged directly with both customers and project delivery teams to understand their software-related needs and challenges, offering tailored technical solutions that align with their specific requirements. - Remote Maintenance: Delivered remote maintenance support, adhering to Service Level Agreements (SLA) to ensure timely and effective resolution of technical issues. - Software Enquiries & Guidance: Provided prompt and detailed responses to new software-related inquiries, helping customers and project teams understand and utilize Huawei software effectively.

Klang, Selangor, Malaysia

- Supporting sales front liners in terms of technical and application for HVAC- Making selections of Modular Air Handling Units, Fan Coil Units, DX Units, and Chillers forclients.- Managing export sales from ASEAN countries clients such as LG Electronics Asia, PT MDV(Indonesia), and PT. Graha Inti Kreasindo (Indonesia) and Back Khoa(Vietnam).- Planning the company's sales direction target, services, and production.- Managing the company's marketing for customers and HVAC industries.

Subang Jaya, Selangor, Malaysia

-Inspecting commodities that the administrator assigned at the site before shipping to the various location in Indonesia-Covering inspection in Klang Valley Area, including Honeywell, Fraser and Neave, Cadbury International, Zalora, Nestle, Daikin, Adabi, and Goodyear-Make a completion report for the commodities after inspection to show the inspection is all going good

Subang Jaya, Selangor, Malaysia

-Assigned as an after-inspection administrator in a team of 3 handling surveyors in Malaysia -Clarifying documents that surveyors send after inspection to be sent to Jakarta HQ-Handling clients after the inspection for any error or inquiry regarding the inspection

-Managing and supervising fibre optic installation, FTTH and service work with three teams each at the site in the Klang Valley and Perak for TM Northern And Central region for the Jaringan Prihatin Programme.-Design drawing drafts for fibre optic installation in Klang Valley and Perak TM Northern And Central region Jaringan Prihatin Programme

Shah Alam, Selangor, Malaysia

-Managing and supervising manufacturing and civil work at various sites in and out of Klang Valley, including MRT Jalan Merdeka, Sapura Secure Technologies and You Vista, Cheras-Drawing drafter for several sites in Klang Valley, especially for the MRT Jalan Merdeka exhaust fan, RD Resource Sdn Bhd's sewage plant in KL, and MRT IVS2 Site Office-Supervising the company's factory production for the production of P.U Panel, exhaust fan for MRT Jalan Merdeka, and RD Resources's sewage plant

Bachelor'S Degree In, Electronics Engineering With Honours

-Won a First Place Gold Award for the Final Year Project at the Virtual 11th Innovation & Technology Competition (INOTEK) 2022 -Electronic.

Diploma In, Industrial Electronic (Mechatronic) Engineering

Sijil Pelajaran Malaysia (Spm), Science