• Started the position with the payroll data processing for the leading payroll providers, partners, and GSEs in the USA open banking market by calculating all the details, such as summary, earnings, deductions, and the direct deposit section of the applicant's paystubs (payslips).• Moved to the data quality team as a pilot where coordinated with the product managers and scrum masters from the onshore team to perform quality audits on the asset, income, employment, cash flow, statements, transactions, student loans, and scoring attribute reports. Also, trained and monitored the teams on the same.• Worked closely with the leadership and the product team to highlight the issues on priorities to fix them by meeting up the SLA, which helped the organization to maintain qualitative services to the customers.• Performed quality audits on the account owner details, account type details, and transaction history to make sure the database has the latest and accurate information aggregated from the applicant's account.• Coordinated with the software developers after observing issues as well as required bug fixes to the internal tools.• Created a knowledge base of the products as well as the process flow of the validation and the quality audit for the team's references.• Communicated findings and insights to senior management to establish best practices and guide analysis into action and results.• Pointed opportunities for product improvement and defined and measured success points.• Evaluated methods and made appropriate changes to increase productivity and decrease turnaround time to accomplish desired output.• Collaborated with business analysts and the software development team to identify and convert business goals into data requirements for the Open Banking products.• Determined root cause of data quality errors and recommended long - term solutions.

-Verification of criminal background US employees who apply for jobs for the clients.-Check the criminal records of the prospective employees through social security number for the counties and states.-Utilize websites of various counties to perform these checks.-Provide forms to the clients after collation the criminal records of applicants.-Processed more than 1500 files of the prospective employees of the clients in a month.

-Evaluate all claim and policy information and investigate all details for insured client for various line of business and ensure applicable coverage of individual.-Investigate and prepare reports for all denials of claims and settlements and provide update on all files and recommend reserve changes to all claims.-Coordinate with team leader and prepare all cases for trials and record all statements of witnesses and participate in all claim file review and audits.-Maintain records of all benefits and resolve all issues in claim processes to minimize risks in claims processes and maintain records.

-Handling inbound calls for Axis Bank customers.-E-Statement Registration.-Information about Products and Services.-Information about Account Balance and Transactions.-Information about status of Cheque Issued or Deposited.-Information about Deposit Interest Rates.-Information about ATM and Branch locations.-Information / Issues on usage of - ATM, Internet Banking or Mobile Banking.-Request for Cheque Book.-Request for Statement by E-mail.-Request for Duplicate Statement.-Regeneration of ATM PIN for Debit Card.-Regeneration of Internet Banking password.-Blocking of Internet Banking User ID.-Hot listing of Cards.