Farhan Mohammed Email & Phone Number

Toronto, Ontario, Canada

• Roles and Responsibilities:
• Installed, configured and deployed Centos 6.4, RHEL servers to a network
• Modified server configuration files to establish various run levels based on system requirements.
• Performed upgrades of packages and patching in Windows.
• Identified and resolved hardware and software issues through systematic troubleshooting.
• Conducted hardening and patching of Windows and RHEL servers.

Hyderabad, Telangana, India

• Roles And Responsibilities:
• User Administration and management like adding, changing and deleting user profiles and security authorizations
• Installed and configured Red Hat Linux Servers
• Install new servers using kick-start installation and configuration method
• Implement disk configuration such as RAID 5 using Linux software RAID program
• Implementation of package management, FHS systems and LVM management

Jiddah, Makkah, Saudi Arabia

• Roles and Responsibilities:
• Design solutions focused architecture to solve customer business challenges
• Provide customer facing, technical deep-dive sessions to enhance customer product adoption
• Develop and deliver custom, targeted presentations as a tailored response to customer requirements.
• Act as a technical reference point for customers seeking advice and guidance on best-practice methodologies for implementation of various aspects of the data management platform
• Support LANs, WANs, network segments, Internet, and intranet systems

Jeddah, Makkah, Saudi Arabia

• Roles and Responsibilities:
• Answered inbound phone calls, emails and chats from internal users with exceptional service and enthusiasm to resolve their problems.
• Responsible for diagnosing, troubleshooting and resolving IT related issues involving PC hardware and software, printing, network connectivity and email.
• Handled first Level support and escalating additional issue to the appropriate second and third Level support groups.
• Assisted users with VPN connection issues.
• Troubleshot Microsoft Office Professional 2010 and 2013 products.

Post-Graduate, Cloud Computing

KEY Courses/concepts: • Desktop Operating Systems • Microsoft Azure I: Azure Administrator • Advanced Linux • Microsoft Azure II: Azure.

Bachelor'S Degree, Information Technology