Farhan Naseem Email and Phone Number

St Giles Hotel Central LondonFront of HouseKnowledge of Epitome softwareWelcome and acknowledge all guests according to company standards, anticipate and address all guest service needs, thank guests with genuine appreciation, assist individuals with disabilities. Process all guest check-ins by confirming reservationsAssigning rooms,issuing/activating keysProcess payments, cash/debit/creditProcess all checkoutsAnswer/process guest calls/messages/requests/concernsCoordinate with housekeeping to track readiness of rooms for checkinSupply guests with directions and information regarding property and local areas of interestRun daily reports, identify any special requests, check reports for accuracyComplete designated cashiering and closing reports in the computer systemCount bank at the beginning and end of shiftBalance and drop receipts according to accounting specificationsComply with quality assurance expectations and standardsDevelop and maintain positive working relationships with othersSpeak with others using clear and professional language, answer telephones using appropriate etiquetteFollow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary inform, protect company assets.