Farhan Othman Email & Phone Number

Singapore

In my recent most role of Sales Director, Flight Operations – Asia Pacific:I was responsible for planning, developed, and directed execution of targeted sales, business development, and key account management strategies aimed at accomplishing revenue and profitability goals. Developed and deployed metrics to review performance and deliver recommendations to team members for optimizing efficiency of campaigns. Facilitated Sales Support team members in crafting sale proposals by delivering themes, as well as evaluated work statements, cost estimates, executive summary, and pricing strategies to meet customer requirements. Identifying opportunities by analyzing market trends, consumer needs, and competitor initiatives to formulate and introduce winning strategies.Key Achievements:• Overachieved annual sales target by over 20% through execution of targeted business development strategies.• Reduced sales cycles by 20% through strategic enhancement of overall sales strategies with approval from internal stakeholders to employ changes.

Singapore

In my previous role of Account Director:I designed, determined, and spearheaded key account development and growth initiatives for organization, while cultivating and nurturing positive relationships with all levels of assigned accounts including C-level Executives. Updated and maintained all relevant customer information, purchase agreement, voice of customer, and strategic plans by utilizing Customer Relationship Management (CRM) tools. Identified problems/issues of assigned accounts to develop and implement strategic initiatives to meet customer needs.Key Achievements:• Generated up-sell growth of 30% by creating and employing strategic sales plan for revenue protection.• Maintained 100% renewal rate for expired contracts and safeguarded existing revenue streams by organizing and leading negotiations with key account holders.

Singapore

In my role of Strategic Account Manager | Key Account Manager:I determined and introduced cross sell and up sell strategies for key accounts aimed at augmenting revenue streams, while cultivating and nurturing positive business relationships with key account holders. Facilitated airlines in optimizing flight operations efficiency by delivering digital solutions and analytics, as well as complete enterprise solutions. Recruited, trained, and led sales, business development, and key account management team for consistently meeting and exceeding set performance goals and delivering world-class service to elevate customer satisfaction, promote loyalty/retention, and secure repeat business.Key Achievements:• Secured new market growth of 20% in Asia-Pacific region by establishing new business relationships with key account holders within assigned territories.• Acquired 30% of the airlines market business by launching joint sales campaign with Apple and Microsoft for aircraft EFB system on mobile devices, including iPad and Microsoft tablet.

Singapore

In my role of Navigation Expert:I was managing a team to analyze and evaluate existing production process and procedures including feedback and recommendations to Management. Assist in Production planning and scheduling to ensure that deadlines are fulfill. Providing support and business consultation services to the Sales and Marketing team.Key Achievements:• Implemented Quality Control and Work Process documentation within the department including Recruiting and Training of new team members.• Collaborated with Management and Production team on matters regarding Data quantity, quality and delivery target.

Singapore

In my role of Flight Services Officer:Ensuring safety awareness and safe conduct of flights within Singapore Airspace and its neighboring countries including responsible for the action required in case of failure in communications. Key Achievements:• Collated and analyzed data of all flights over the Singapore airspace.• Coordinated and Directed air traffic with the adjacent Air Traffic Centres within the region.