Senior Analyst Service Quality - Nbe
Current
Aug 2024 - Present
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Farhan Qaiser Email & Phone Number
Senior Analyst Service Quality - NBE
at
MCB Bank Limited
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Senior Analyst Service Quality - NBE
Location
Pakistan
Company size
Who is Farhan Qaiser? Overview
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Quick answer
Farhan Qaiser is listed as Senior Analyst Service Quality - NBE at MCB Bank Limited, a with 8474 employees, based in Pakistan. AeroLeads shows a matched LinkedIn profile for Farhan Qaiser.
Farhan Qaiser previously worked as Assistant Manager Service Quality at Bankislami Pakistan Limited and Service Quality Analyst at Bank Alfalah Limited. Farhan Qaiser holds Master Of Business Administration (M.B.A.), Finance And Financial Management Services from University Of Management And Technology.
Company email context
Email format at MCB Bank Limited
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MCB Bank Limited
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Profile bio
About Farhan Qaiser
I am a committed, friendly and hardworking Customer Service Advisor with a passion for providing excellent customer service at all times. I have deal with customers’ enquiries and complaints face-to-face, over the phone and via email. My excellent customer service and communication skills, combined with my relevant work experience, make me a real asset to any organisation that I work for.Clear & logical mind with a practical approach to problem-solving and a drive to see things through to completion. Eager to learn and enjoy overcoming challenges. I have a genuine interest in Service Quality Assurance and making organisations successful.
Listed skills include Financial Statement Analysis, Financial Risk Management, Strategic Planning, Relationship Management, and 12 others.
Current workplace
Farhan Qaiser's current company
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Mcb Bank Limited
4 roles
Farhan Qaiser work experience
A career timeline built from the work history available for this profile.
Assistant Manager Service Quality
Oct 2023 - Sep 2024
Service Quality Analyst
Mar 2020 - Oct 2023
Service Quality Officer
1. Deliver superior personalized service to the customers.2.Ensure implementation of SBP & bankislami SOP, rules & regulations 3.Surprise Visits in different branches to monitor effective execution of bank policies & proceduresin the branch and monitor efficient, accurate and timely delivery of services to customers4.Responsible for ensuring the compliance of BankIslami Business Principles and Corporate Values.5. Mystery shopping calls & Mystery shopper to know the product knowledge of employees.6. Check all AOF are correctly marked and timely opened,authorized & sent to CAO.7. Record customer complaints and route it to Complain Resolution Unit (CRU)8. Report incidents that could lead to customer dissatisfaction.9. Provide feedback to CRU regarding any service issue in the Branch.10. Ensure all procedures are followed as per defined Turnaround Time (TAT) in Manual.11. Monitoring of service indicators.Check for timely resolution of all AOF discrepancies
Aug 2016 - Feb 2020
Team & coworkers
Colleagues at MCB Bank Limited
Other employees you can reach at mcb.com.pk. View company contacts for 8474 employees →
KH
Khizar Hayyat
Colleague at Mcb Bank LimitedIslamabad, Islāmābād, Pakistan
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KR
Khurram Rafique
Colleague at Mcb Bank LimitedDammam, Eastern, Saudi Arabia
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TU
Tehzeeb Ul Hassan
Colleague at Mcb Bank LimitedPakistan
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MA
Muhammad Awan
Colleague at Mcb Bank LimitedLahore District, Punjab, Pakistan
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AS
Ayesha Saulat
Colleague at Mcb Bank LimitedLahore District, Punjab, Pakistan
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FA
Farzeen Abid
Colleague at Mcb Bank LimitedKasur District, Punjab, Pakistan
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MY
Muhammad Yousaf
Colleague at Mcb Bank LimitedHyderabad, Sindh, Pakistan
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SM
Syed Mustafa Ali
Colleague at Mcb Bank LimitedLahore District, Punjab, Pakistan
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NN
Nouman Najam
Colleague at Mcb Bank LimitedLahore, Punjab, Pakistan
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HZ
Hamid Zaidi
Colleague at Mcb Bank LimitedPunjab, Pakistan
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Khizar Hayyat
Colleague at Mcb Bank LimitedIslamabad, Islāmābād, Pakistan
View →
KR
Khurram Rafique
Colleague at Mcb Bank LimitedDammam, Eastern, Saudi Arabia
View →
TU
Tehzeeb Ul Hassan
Colleague at Mcb Bank LimitedPakistan
View →
MA
Muhammad Awan
Colleague at Mcb Bank LimitedLahore District, Punjab, Pakistan
View →
AS
Ayesha Saulat
Colleague at Mcb Bank LimitedLahore District, Punjab, Pakistan
View →
FA
Farzeen Abid
Colleague at Mcb Bank LimitedKasur District, Punjab, Pakistan
View →
MY
Muhammad Yousaf
Colleague at Mcb Bank LimitedHyderabad, Sindh, Pakistan
View →
SM
Syed Mustafa Ali
Colleague at Mcb Bank LimitedLahore District, Punjab, Pakistan
View →
NN
Nouman Najam
Colleague at Mcb Bank LimitedLahore, Punjab, Pakistan
View →
HZ
Hamid Zaidi
Colleague at Mcb Bank LimitedPunjab, Pakistan
View →
2 education records
Farhan Qaiser education
Master Of Business Administration (M.B.A.), Finance And Financial Management Services
Bachelor’S Degree, Banking ,Finance
Leadership Colleges Network
FAQ
Frequently asked questions about Farhan Qaiser
Quick answers generated from the profile data available on this page.
What company does Farhan Qaiser work for?
Farhan Qaiser works for MCB Bank Limited.
What is Farhan Qaiser's role at MCB Bank Limited?
Farhan Qaiser is listed as Senior Analyst Service Quality - NBE at MCB Bank Limited.
Where is Farhan Qaiser based?
Farhan Qaiser is based in Pakistan while working with MCB Bank Limited.
What companies has Farhan Qaiser worked for?
Farhan Qaiser has worked for Mcb Bank Limited, Bankislami Pakistan Limited, and Bank Alfalah Limited.
Who are Farhan Qaiser's colleagues at MCB Bank Limited?
Farhan Qaiser's colleagues at MCB Bank Limited include Khizar Hayyat, Khurram Rafique, Tehzeeb Ul Hassan, Muhammad Awan, and Ayesha Saulat.
How can I contact Farhan Qaiser?
You can use AeroLeads to view verified contact signals for Farhan Qaiser at MCB Bank Limited, including work email, phone, and LinkedIn data when available.
What schools did Farhan Qaiser attend?
Farhan Qaiser holds Master Of Business Administration (M.B.A.), Finance And Financial Management Services from University Of Management And Technology.
What skills is Farhan Qaiser known for?
Farhan Qaiser is listed with skills including Financial Statement Analysis, Financial Risk Management, Strategic Planning, Relationship Management, Leadership, Stress Management, Influence Others, and Negotiation.
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