Farhan Razy Email & Phone Number

Dhaka, Bangladesh

• Currently working on an in-app feedback and survey tool to gather real-time insights from customers across Pathao’s User and Driver Apps, driving continuous improvement of product offerings.• Spearheaded the UI revamp for the Driver App, including the Dispatch page, trip journey, and notifications, enhancing user experience and engagement.• Collaborated with cross-functional teams (Marketing, Operations) to craft and implement Go-to-Market strategies for key feature launches.• Employed Agile (SCRUM & Kanban) methodologies to prioritize features and strategies, ensuring smooth and iterative product releases.• Developed a holistic Customer Experience (CX) playbook with the Core Rides Operations team, improving service quality and customer support.• Worked closely with Strategy and Analytics teams to create a Bikes new user incubation program, reducing churn and boosting user retention for Pathao’s bike service.• [UI/UX ANALYSIS for Pathao Food & Rides], Conducted comprehensive Product analyses of the Pathao Food and Rides, identifying critical usability issues and design shortcomings. Developed User journey map and holistic playbooks for both verticals that empowered the product teams to streamline project execution and effectively address market gaps. The redesigns focused on enhancing navigation, personalizing features, and improving content organization, resulting in increased user engagement and overall satisfaction across both platforms.

Dhaka, Bangladesh

I possess a wide range of skills and experience in product analysis, user testing, usability testing, user research, UI/UX designing, documentation, ideation of new tech product concepts, and managing projects involving new products and technology. I have a track record of successfully generating fresh ideas for tech products and implementing redesigns to enhance their functionality and appeal.Notable current projects:Shuttle Partner Panel (CRM System)• Automated vehicle requests, enhancing team efficiency by 60%.• Implemented real-time backups, reducing critical zone risks by 7-8%.• Automated weekly bill disbursement, reducing workforce needs by 50% and increasing effectiveness and efficiency by 80%.• Led end-to-end product management, including developing PRDs, user stories, business cases, and gathering customer requirements to shape the product vision in collaboration with the Business Team.Served Internal Operations teams across B2C and B2B operations, as well as partners.Shuttle Partner App (Driver’s App)• Built an MVP for the registration flow, optimizing onboarding and reducing costs by 40%.• Implemented "On Demand" ride requests, reducing backup driver failure by 5% through real-time response within 30 minutes.• Enhanced the "Driver’s Earning" feature, cutting payment processing time by 50% and improving earning transparency.• Led a team of 6 members, overseeing product planning, requirement analysis, wireframing, design, and sprint planning to ensure timely app launches.

Dhaka, Bangladesh

• Assure the quality of the slides following the instructions. Maintaining & assuring the quality of Live Classes.• Ensure deadlines are met in terms of revising and updating content in the app.• Maintain Live class schedule, maintain the quality of the final draft material for live and record classes alsotrain the newly joined team members.

Skills: Web development, Web design, Html5, CSS3, JavaScript(ES6), React js, Node js, Express js, MongoDB, MySQL, Firebase,

Dhaka, Bangladesh

• Served as an ST of PHY 111(Principles of Physics I) | PHY112(Principles of Physics II) | CSE 250 (Circuits and Electronics) courses. • Helping students to understand the course materials better by tutoring, discussing Assignments and Quizproblems.• Prepared tutoring sessions to ensure their academic development,• Working with their supervisor in developing strategies to improve student engagement, facilitatelearning and evaluating assignments and quizzes of the students.