- Respond to customer inquiries and technical problems through a web portal, live sessions, and telephone.- Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.- Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer-facing platforms.- Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.