Relationship Executive, Merchant Payments, Commercial.
Current• Served as the primary point of contact for the company, managed a high-performing e-commerce portfolio of 1,100+ merchants, collectively processing BDT 40 crore in monthly transactions.• Delivered exceptional customer service: Proactively identified unique client needs and offered tailored solutions, resulting in high satisfaction levels.• Expanded sales and drove product adoption: Made 100+ cold calls daily and conducted regular client visits to present solutions and capitalize on business opportunities.• Strategic collaboration: Partnered with cross-functional teams to develop effective marketing plans and consistently achieved monthly KPIs.• Campaign management: Designed and executed 40+ customized and category campaigns (customer and channel-focused) to drive growth.• Optimized transactions: Streamlined operations through proactive communication with CEOs and key decision-makers, fostering strong relationships to ensure successful outcomes.• Data-driven approach: Generated comprehensive reports, conducted regular analysis, and monitored KPIs for weekly and monthly presentations to senior management.
