• Implemented the internal and external policies and regulations for effective and efficient control system adding 30 percent of profit to the bank.• Strict compliance of the banking procedures and working hours in the branch office.• Provide timely preparation /submission of statements/ reports system for onward management decisions.• Management of KYC/AML policies of the bank and its central bank for screening process of account opening department.• Compliance of customers’ accounts being maintained as per the strict instructions & procedural manual of the bank to avoid any complaints.• Create and lead a team to design a payroll system to insure timely transfer of bulk salaries minimizes 70 percent of work and was highly appreciated by senior management. • Lead the foreign exchange department enables me to meet the corporate customers’ requirements and lower the cost of bank also minimize the customer charges.• Systemically design the lockers management system provide solutions for complex lockers balancing issues i.e. locker security deposits/locker key deposits, rectified the audit observations enhance the branch audit category.

• Management of day- to day operations of the Customer queries and complaints for providing on time solutions results the good image of the company.• Attending weekly and monthly routine trainings and workshops to deal with market challenges and minimize the cost.• Special tasks assigned by line manager like training new co-employees.• Reporting and escalating complaints to line manager and concern department for timely and quick feedback to strengthen the brand image of the company.• Meetings with customer service manager to briefly discuss the customer requirements, competitors’ products and provide cheap and most reliable solution to meet the standards. • Properly track and maintain record of customer interactions and transactions on daily bases for onward submission to concern departments for decision making process.• Maintain a proper communication system and coordination with marketing department to launch new products.• Build sustainable relationship of trust through open and interactive communication with internal and external customers.• Skills of multi-tasking and prioritizing enable a customer relations chain and brand name for the team.