Farhana Hasnin Email & Phone Number

Dhaka

Bangladesh

I’m always looking for the chance to explore new venues and learn something new that I can apply to for my work. Thus, I started a new career path as a FREELANCER. Explore my portfolio and get in touch with questions.1. Content Writer2. Social Media Marketer3. Web Researcher4. SEO Researcher5. Data Entry6. Virtual Assistant

Melbourne, Victoria, Australia

Develop and implement social media strategies, creates engaging content, manages social media accounts, and analyzes performance metrics to enhance brand presence and drive engagement.

Australia

Administrative Assistant to accredited training of courses with excellent student support.

Australia

I was responsible for monitoring and coordinating training programs. I acted as a bridge between the trainer and the students, explaining educational materials to students and checking assessment progress on behalf of the organization. Key duties included tracking training outcomes and maintaining training records.

Dhaka, Bangladesh

Dhaka, Bangladesh

Working as Senior Manager at BG Interactive Limited; a technical-driven solutions to provide value creation and operational excellence in professional services e.g. back office automation, process development, system design, rebranding, analytics, technology implement support, mergers & acquisitions.Role profile:1. In store: Expand Payment options (Card, QR, Biometric, Facial payment), Cloud based ERP, order and delivery, loyalty program2. e-Store: pre-built website, integrated POS, Inventory management, monitor sales performance, Online order and delivery, Campaign offer3. Digital Marketing: segmented marketing strategies based on analytics, design content, AI, digital ad upon business trend, performance and up sale. 4. Loyalty app: End to end loyalty programs, point redeem solution, Geo tagging for perks, discount, saving.Done task:1. Business Development & Strategic Planning 2. Prepare sales pitch to on board bank, mobile financial services3. Request for proposal (RFP) for 3rd party developer company4. Financial model prepare5. Partner management

Gulshan, Dhaka, Bangladesh

Employee recruiting, provide training, merchant complaint management. Analyze market to acquire 100% market. Ensure 100% compliance while Acquire merchants. Dispute management and fraud risk management. Driving the delivery of current CRM lifestyle, creating and managing strategies to engage customers and retain new customers, manage internal stakeholders, analyze customer behavioral patterns, lead the development of a world class customer lifecycle programs that activities and accelerates revenue. Role Profile in Merchant Acquiring Business:1. Research, identify new leads2. Monitor leads, check and process new files to on board merchants3. Provide regular training to field forces for pitching quality merchants 4. Monitor performance of field forces to ensure monthly target. 5. Check Call Card to ensure regular visit at Merchant points to ensure regular transaction and stop suppress. 6. Ensure quality Merchant service by field forces. 7. Resolve Merchant queries and transaction disputes like short/excess swipe, refund, copy request, Charge Back, split transaction, same amount repeatedly, big amount purchase monitor8. Involved in different projects to ensure continuous upgrades of team (Digital On Boarding, QR Deploy, App based geo location tagging for field forces)Example of Customer Lifecycle Management:- Co-branded campaign - Segmented campaign based on income, age, gender, education - Promo code - Time triggered push sell campaign - Savings campaign - Cash back offer - Discount offer - Membership Reward campaign - BOGO offer Campaign design based upon - Customer feedback - Customer clustering - Analyze customer behavior - Customer satisfaction - Customer data analysis - Customer behavioral patterns - Offers which excited more

Dhaka, Bangladesh

Ensure right level of Know How among employees (Training responsible of 650 employees), Design training courses, execute motivational Sales programs, analyze training evaluation to ensure high quality service provision with continuous improvement, Develop and monitor Standard Guidelines on regular basis, Propose new initiatives & concept development under employee development schemes.

Gulshan, Dhaka, Bangladesh

Ensure Operational efficiency through effective process. Responsible for executing all operational activities in GPC. Recruiting employees, facilitating training, executing employee assessment process. County-wide physical visit to inaugurate GPC. Deploy "Quality Customer Service & Individual Customer Service Manager Behavioral Monitoring Tool".

Dhaka, Bangladesh

Ensure one-stop quality customer service to GP subscribers through verbal and written communication.

Gulshan

Use questioning and listening skills that support one-stop quality customer service to win the heart of customers, apply the elements of building positive rapport with different types of customers and build customer’s interest in the services and products offered by the company. Analyze, examine customers’ complaint, resolve on time, follow up of customer complaints and feedback to customers through verbal and written manners.