Farhana Shaikh Email and Phone Number

FIRST ADVANTAGE PVT LTD, Malad, MumbaiSenior Operation Analyst, Feb 2017 – present• Conduct research, compile data, and prepare reports for client consideration for hiring of both bulk and Lateral positions.• Work with internal business teams to assist with recruitment efforts across levels• Interacting with human resources department and supervisor to conduct candidates ex employment verification.• Conducting audits of internal team data for ensuring quality delivery and… Show more FIRST ADVANTAGE PVT LTD, Malad, MumbaiSenior Operation Analyst, Feb 2017 – present• Conduct research, compile data, and prepare reports for client consideration for hiring of both bulk and Lateral positions.• Work with internal business teams to assist with recruitment efforts across levels• Interacting with human resources department and supervisor to conduct candidates ex employment verification.• Conducting audits of internal team data for ensuring quality delivery and service for our clients• Taking regular updates (policies, notifications and rules) of critical clients and briefing/guiding the team on frequent basis.• Coordination and distribution within internal department for client satisfaction by achieving delivery and service quality norms within TAT.• Co-coordinating with various internal teams for data collection of candidates for recruitment.• Conducting background checks• Providing training and guidance to new joiners with regards to process/ procedures and rules and regulation and resolving queries and how to manage time for efficient production. Show less

KOTAK MAHINDRA BANK LTD, Goregaon, MumbaiAssistant Manager (Retail Liabilities), Nov 2014 – September 2016• Interfacing with clients through emails and calls for understanding their requirements and cultivating relations with them for customer retention.• Managing customer centric operations, forwarding customer instructions to the concerned department & ensure customer satisfaction by achieving delivery & service quality norms with minimum TAT.• Adept at performing banking… Show more KOTAK MAHINDRA BANK LTD, Goregaon, MumbaiAssistant Manager (Retail Liabilities), Nov 2014 – September 2016• Interfacing with clients through emails and calls for understanding their requirements and cultivating relations with them for customer retention.• Managing customer centric operations, forwarding customer instructions to the concerned department & ensure customer satisfaction by achieving delivery & service quality norms with minimum TAT.• Adept at performing banking operations effectively & efficiently, coordinating with various branches & managing customers concerns.• Proficient in handling quality customer service operations.• Following the process/procedure of the bank & ensuring compliance to rules and regulations of the bank including latest circulars and notifications. Show less