Muhammad Farhan Affandi Email and Phone Number

Oversee scheduling for IKEA Staff (Sales, Customer Relations, In-Store Logistic, IKEA Food) and Agency by using KRONOS system in 30 minute interval by comparing with the labor configuration and meet the SLA of the business. Preparing list of monthly duty representative by assigning Store Duty, First Aider and Facilities to ensure the store is in good condition before and during customer arrival.Doing storewalk on weekly basis around the store to ensure every Home Furnishing Business is occupied with co-workers to assist the customers.Give a monthly briefing for new joiner on what is Staff Planning Specialist and its role in IKEA during onboarding session.

Oversee scheduling of over 800 multi-national agents by creating an Excel overview of staffing at 30 minutes daily interval which follow client's requirements.Tracking changes in BAU Schedule throughout the time by maintaining a tracker file for operations and support team to refer to, and assisting with transition schedule on quarterly basis.Consult Team Leads to Senior Managers on scheduling and staffing solutions during MCO and EMCO period, by streamlining staffing simulation which helps the leadership to make important business decisions within short amount of time.Guide scheduling by delivering reports such as Weekly BAU Schedule Tracker, which helps schedule records accuracy, and Monthly Vacation Leave Allocations, that transformed leave management of agents to meet 95% to 100% Max bill Attainments.Involve in launching the UAT (Automated Scheduling) which will help the monthly and quarterly scheduling process, also assisting in meeting client's requirement.Assist senior managements on scheduling and seating solutions by simulating schedule and seat utilization based on forecasted headcount.Assisting stakeholder with ad-hoc requests such as assessing schedule coverage and compliances for any schedule changes, seat utilization with staff movement across sites and shifts, best time to conduct maintenance or events.

Assisted in completing 8,000 job competency profile (JCP) by using SAP Success Factor (TNB People Matters)Handled three training programs which involved executives and manager in order to help them meet the company goals and improve the competency level.Tracked the progress of completion of 8,000 Job Competency Profiling (JCP) status by analyzing the data in SAP Success Factor system.Handled 4 training programs for Executive and Non-Executive to reduce the gap for Job Competency and to enhance the Mid-Year Review feedback for both manager and subordinate.Cleaning and analyzing data for Job Competency Profiling for whole TNB for both Executives and Non-Executives.

Positioned under Appraisal Design Team (Group Human Resource), I was given tasks to:-Gave awareness for Tenaga Nasional Berhad employees about Job Competency Profile (JCP) by conducting workshops for six divisions.Assisted in planning, coordinating and conducting Job Competency Profiling (Job Competency Feedback & Assessment briefing session).Tracking completion of Job Competency Profiling (JCP) status by analyzing the data in SAP Success Factor system.Check, verification and uploading of Job Competency Profiling (JCP) data into SAP Success Factor by either bulking or individually (UI).Conducting competency data analytics by analyzing the gap for each TNB staff in their competency levels and determine which course can reduce the competency gap.

Positioned under People Development (Group Human Resource), I had been given task to:-Handled 12 training programs for both executives and managerial level in order to improve the competency level of leadership and technical skills. Performed data checking for TNB's staff to increase their grade by analyzing the core status attended by them