Overseeing all IT operations, including the management of software development projects and IT budgets, ensuring alignment with organizational needs.Coordinated successful integration of Microsoft Dynamics Business Central and Insight Warehouse Management System, streamlining operations and boosting efficiency by 40% through automated inventory tracking and real-time data analysis.

Assisted in the successful implementation of machine learning models and data analysis tools, enhancing data-driven decision-making and improving project outcomes by 25%. Contributed to the automation of data processing tasks and real-time reporting, streamlining operations and boosting team efficiency. Led the implementation and setup of IT infrastructure and solutions across the MEA region, establishing robust and scalable systems that supported business growth and enhanced operational efficiency.Achieved expertise in cloud computing with Azure certification, driving the adoption of cloud technologies to boost operational efficiency and flexibility. This resulted in significant cost savings and improved scalability, enhancing access to applications for offices across the globe and providing substantial cost benefits.Led transformation and digitalization projects, automating manual processes and promoting paper reduction initiatives, which significantly improved efficiency and streamlined operations. These efforts also contributed to the company's sustainability goals by reducing paper waste and minimizing the environmental footprint.Cultivated relationships with business stakeholders and leadership teams across departments. Collaborated with project managers to effectively balance resources, schedules, and scope, ensuring successful project outcomes.Spearheaded IT projects across MEA region, leveraging expertise to set up business applications and digitalization processes.Developed and executed security and BC strategies, guaranteeing data confidentiality, integrity, and availability.Contributed to the achievement of DC certifications, including ISO/IEC 27001:2013 for ISMS and ISO 22301:2012 for BCMS, ensuring compliance with international standards and enhancing the organization's credibility and operational resilience.Oversaw multicultural and multi-vendor global IT operations, with strong vendor relationships.

Installed, configured, administered, and maintained various IT infrastructure components for users, ensuring robust and reliable systems that supported their operational needs.Delivered on-site support for network and application issues, significantly enhancing end-user satisfaction through exceptional service and prompt resolution.Installed operating systems, business software, and custom-developed applications, ensuring smooth and efficient system performance tailored to users requirements.Prepared comprehensive documentation for installed networks and managed the inventory of spare equipment, ensuring accurate records and resource availability.Planned and executed a complete office relocation, minimizing downtime and ensuring a seamless transition for all IT systems and operations.