Farhan Ferdous Email & Phone Number

United Kingdom

Bangladesh

Dhaka

- Planned, administered, and conducted frequent audits for each department to ensure compliance with established policies. Also orchestrated annual internal and surveillance audits across the organization.- Analyzed internal processes and implemented procedural or policy changes to enhance operational activities.- Ensured information security procedures for the entire organization through the implementation of policies, awareness training, workshops, etc.- Implemented new policies, revised existing ones, and made necessary changes to procedures as needed.- Prepared operational reports, identified departmental risks, and provided advice on mitigation plans.- Implemented PCI DSS and SOC2 reports.- Initiated HIPAA compliance within the organization.-Oversaw overall compliance efforts in the organization.- Successfully implemented ISO 27001:2013, ISO 9001:2015, PCI DSS, SOC2 Type 2, and administered HIPAA in the delivery centers in Bangladesh and South Africa.

Dhaka

- Ensured the department's adherence to all recruitment policies.- Oversaw the Training and Development initiatives for the business unit.- Implemented quality checkpoints for all teams to ensure high-quality output.- Developed and delivered process plans for in-house management teams and other support teams.- Successfully managed 100+ European clients with a 100% delivery rate.- Led and managed a team of 150+ employees.- Implemented and oversaw the Training and Development programs for the business unit.- Established quality checkpoints for all teams to ensure consistent high-quality output.- Managed the recruitment tasks for a specific business unit.

Dhaka, Bangladesh

- Manage, coordinate, and monitor the work of different teams under foreign clients.- Improve processes and policies in support of the company's vision.- Formulate and implement Lead Generation Unit policies and procedures to maximize output.- Improve the efficiency of communication between the client and the analysts.- Conduct weekly meetings with the team to discuss progress.- Ensure that completed projects meet predetermined internal quality standards.- Motivate, guide, and support analysts to perform.Key Achievements:- Developed an efficient training manual and guidelines for the Lead Generation Unit.- Conducted successful training sessions for analysts.- Successfully managed teams of foreign internet-based clients.- Successfully completed and submitted projects for clients with 100% accuracy.- Completed 100% of the trial basis and confirmed clients, thereby accomplishing services provided to them.- Managed a team of 80-100 analysts on a daily basis and ensured daily work delivery.- Worked with internet-based companies from the USA, UK, Europe, and ensured proper services with satisfactory quality.

Dhaka, Bangladesh

Dhaka, Bangladesh

- Worked as a dedicated analyst for 7 clients. - Successfully completed projects work for the LG unit. - Worked with companies from the UK, Germany, Netherland and ensured proper delivery with 100% quality

Dhaka, Bangladesh

Dhaka, Bangladesh

Working as an Online Media Analyst. Following specifications given by the client. My objective is to create a efficient database for clients and help them to formulate strategy. Duties include:- Lead generation- Research the online market for identifying new opportunities. - Social Media Searching- Analyze data and compile accurate reports.- Develop business proposals for new and existing customers- Respond to the client queries regarding any issue. - Data processing

Rangpur, Rajshahi, Bangladesh

- Facilitated effective communication and cultivated interpersonal relationships by integrating local youth club members, contributing to the enhancement of the community's quality of life, and fostering active engagement.- Demonstrated leadership in managing field teams, successfully establishing two model villages through sustainable development initiatives to enhance livelihood opportunities in the surrounding areas.- Conducted comprehensive market research involving 800 respondents from diverse customer segments, followed by in-depth analysis. This effort focused on identifying potential handicraft consumers and market trends.- Formulated and executed impactful strategies across various teams, particularly in the training of handicraft entrepreneurs. The detailed strategy implemented significantly contributed to skill development and entrepreneurial success.- Adapted positively to change, maintaining a flexible approach during extended periods of political disruption that frequently impacted team planning.- Exhibited excellent project management skills by orchestrating cost-effective training for 30 potential production workers and implementing long-term training programs for 12 full-time production workers, all within budget constraints.- Developed a comprehensive business plan for a startup handicraft enterprise as part of the Youth Entrepreneur Development Project.- Contributed to community initiatives such as Community Action Day (CAD), workshops/trainings, and Active Citizen Day (ACD), demonstrating a commitment to community development and engagement.About ICS:ICS Entrepreneur is a UK government-funded program that tackles poverty in some of the world’s poorest communities by supporting entrepreneurs and small businesses in developing countries. It’s led by VSO in partnership with Balloon Ventures, Challenges Worldwide, and Raleigh.Website- www.volunteerics.orgwww.vso.org.ukwww.vsointernational.org

Dhaka, Bangladesh

Aiming to work with the business students to expand the knowledge of Practical Marketing.The BRAC University Marketing Association strives to offer marketing majors and students from different fields of study a scope to acquire a more comprehensive and rational exposure to different marketing ventures. This is attained through career guidance programs via distinguished guest speakers, on-the-job shadow programs and a career-oriented liaison among the club members, the marketing faculties and the Dean of BRAC Business School, ultimately enhancing the understanding of the classroom activities. The aim of providing this array of connections is to assist the members in building their “networking” and initiate the development of their skills in the area. The Marketing Association endeavors to ameliorate each of its members’ marketability in order to prepare them for today’s highly competitive job market. My job is to communicate with the students regarding club issue, event organize, coordinate & many more !!

Dhaka, Bangladesh

To give a platform through which the students can participate in adventure travelling and to promote adventure tourism in Bangladesh as well as throughout the world.The objective of the club is to promote adventure based tourism such as trekking, cycling, rock climbing, safari, swimming,surfing and much more!!! Bringing out inner potential, increasing morale and building a better character is the goal of the BRAC University Adventure Club.

Mohakhali , Dhaka, Bangladesh

Seminar on - Sustainable Environment association with University of Seoul Chief Guest Dr. Muhammad Ainun Nishat, VC BRAC University

Dhaka Bangladesh

Sales

Brac University Residential Campus, Savar

Art Designer, coordinator.

Dhaka

n addition to my formal education, I joined B.N.C.C to gain practical knowledge about leadership, defense leadership structure, and regulations. I initially joined as a Cadet, and through consistent performance, I was promoted to Cadet Corporal and then Cadet Sergeant.- Participated in a 14-day Capsule Camp Training Program in 2005 under the Dhaka Flotilla section at Dhaka Cantonment.- Organized weekly classes for junior Cadets.- Served as the B.N.C.C platoon leader in 2010.- Later appointed as the Commander of Parade and Head of the B.N.C.C platoon in 2010.- Organized the yearly sports day parade involving six platoons with over 200 students in attendance.

Master Of Business Administration (M.B.A.), International Business

Bachelor Of Business Administration (Bba), Marketing & Finance

Activities and Societies: BRAC University Marketing Association BRAC University Adventure Club BRAC University Film Club Graduated in 11th.

Higher Secondary Certificate (Hsc), Business Studies

Activities and Societies: Indoor Game Complete my High Education in Business Studies

Secondary School Certificate (Ssc), Business Studies

Activities and Societies: Joined Bangladesh National Cadet Core (BNCC) Complete my Secondary School Certificate in Business Studies