▪ Hosted office hours, organized class webpage, and collaborated with professor to revise course material, raising the class average on the first test by 5.2% from last semester.▪ Assisted professor in developing course materials, assignments, and exams, ensuring alignment with learning objectives and academic standards.▪ Acted as liaison between 120+ students and professor, ensuring effective communication and addressing student concerns promptly and professionally.

▪ Facilitated SAFe ceremonies, including PI Planning and Inspect and Adapt, for an Agile Release Train of 15 teams.▪ Utilized GitLab for version control, project tracking, and collaboration on software development projects.▪ Collaborated with stakeholders to gather and translate requirements into wireframes, securing approval.▪ Streamlined and automated process of booking conference rooms used by executive leadership.

▪ Designed a custom Excel VBA application to streamline label printing process, achieving a 50% cut in process steps and dramatically reducing user errors, enhancing process reliability.▪ Handled export-controlled information, ensuring compliance in a classified environment.▪ Documented requirements and created UML diagrams and use-case visuals to plan technical project.▪ Communicated technical concepts to nontechnical personnel, acting as an intermediary between business and technology.

▪ Analyzed the operational and business aspects of the vulnerability detection system, conducting trade-off assessments and economic analysis to optimize its effectiveness and efficiency.▪ Presented technical report and capstone project for Defense Civilian Training Corps (DCTC) at Virginia Tech National Security Institute’s Spring research colloquium.

▪ Delivered orders accurately and efficiently in a fast-paced, intense environment with a small team.▪ Operated multiple stations simultaneously.

▪ Drove email-capture and sales numbers, contributing to the store’s position within the district top 3.▪ Provided high-quality customer service and salesmanship to drive units per transaction and customer satisfaction.

▪ Trained new hires in sales strategy, resulting in rewards program sign-ups of up to 100 customers a day.▪ Drove store credit card sign-ups and processed applications to help bring the store to #1 in the district.▪ Communicated store promotions to customers to increase average transaction value and units per transaction.▪ Trained new hires in sales strategy, customer service skills, and use of retail technology.▪ In-charge of troubleshooting store technology (registers, iPods, scanners).