Farhan Haseeb Email & Phone Number

Melbourne, Vic, Au

Australia

Melbourne, Victoria, Australia

Melbourne, Australia

• Providing technical support to all the employees either remotely or in person• Managing IT Ticketing System and resolving any IT related issues• Documenting all the related issues and logging those in the ticketing system• Managing and supporting IT networks• Managing and administering network policies and the network infrastructure• Configuring and integrating new computer systems• Analysing, evaluating and configuring the security of the network by implementing appropriate firewall and ACL policies.• Providing the optimal network connections to the end user devices• Managing DHCP/DNS Servers• Managing NAS • Working on Hypervisor Virtual Machine (VMWare esxi)• Working on Windows Server 2016• Working on Active Directory to manage the users across all the network• Working on Microsoft Azure Connect Directory • Creating and managing group policy objects for the network• Providing remote access to allow users to connect to the network securely via VPN and remote desktop connection• Adding new security cameras and managing overall security cameras across the whole network• Working on Office 365 Business Suite Administration• Fixing and repairing hardware and software• Point of contact for third party IT vendors• Managing an ERP system named EZY Wines• Migrating all the Excel files data and inputting into an ERP system• Worked as a Project Manager to introduce and implement OFS (Operations Feedback System) which provides the real-time performance of the manufacturing lines including speed of the line, wastage, quality and OEE (Overall Equipment Effectiveness)• Developing multiple complex reports from the OFS system • Developed and implemented an IT ticketing system to record and maintain all day to day IT issues of the company

Melbourne, Australia

Lahore

• Diagnosed and repaired issues with servers, switches, routers and computational devices• Installed windows, Microsoft office, server applications and other software according to the company’s needs• Provided prompt support to all the employees either in person or via email / phone• Fixed and repaired hardware for computers, printers• Managed and supported IT networks including LAN, WAN• Monitored the network performance for the whole company including 200+ retail outlets• Installed and maintained cisco routers, switches and firewall• Managed ERP Microsoft Dynamic AX for retail database management purposes• Worked effectively with designs team to ensure software solutions elevated client-side experience• Interfaced with business analysts, developers and technical support to determine the best requirement specifications• Worked closely with other team members to plan, design and develop robust solutions in a timely manner

Lahore

Did internship in Broad Band And Multimedia Core.• Got training on Pakistan Telecommunication Network and learnt how it is maintained• Got hands on training on implementation of LAN, WAN, Firewall • Supported Chief Operating Officer with daily network operations • Validated topologies and network designs along with other Network Engineers • Copied, scanned, logged and maintained all the supporting documentation and placed it in files

Pakistan

Master'S Degree, Information Technology

Masters of Information and Communication Technology.

Bs Computer Engineering