Farhan I. Email & Phone Number

Singapore

Singapore

- Learning and understanding company insurance products.- Understanding the Schedule Benefits and Policy from each customer's company before providing the information.- Attending to calls and emails, responding to customer queries or feedbacks.- Accessing customer accounts and policy schedules.- Providing customers with detailed information about policies and products.- Recommending available products.- Forwarding customers queries to relevant departments when a policy needs to be initiated or updated.- Typing up complaint reports.- Managing the customer complaint database. - Provide end to end service to customers when handling their feedbacks.- Adapt to changes when new policy year kicks in.

Singapore

- Providing end to end excellence customer service to each internal or external customers.- Assisting patients and visitors with all inquiries such as inpatient feedbacks to eliminates all service gaps and delight patients whenever possible.- Assisting with directional inquiries and doctor's referral.- Assisting and escort patients for their admission to their room and conducting room orientation to ensure patients are familiarize with the facilities in their room.- Assisting and escort patients for their discharge from their room. Wheelchair assistance will be provided if they required it.- Assisting patients and visitors with wheelchair assistance to the clinic at Medical Centre.- Conducting and/or assigning Hospital and Maternity tours for internal and external customers. Updating of tour scripts to the latest SOPs also provide training to colleagues.- Conducting ward visitation to all inpatient to ensure they are well taken care of and our standards are at their expectation during their stay. Service recovery will be done at that point of time if there are any lapse. - Going the extra mile for patients and visitors, this to ensure that they will leave the hospital with a good note.- Handling feedbacks from all channels and provide appropriate follow-ups and service recovery if required. - Mentoring new joiners for the department and ensuring they are up to date with the workflows and SOPs in the company.- Participate in projects and assists with the events for the company.- Perform duties that were assigned from Execs or Front Office Manager. Ensuring all duties are done before the deadline given.- Do up a proposal for public festivity, to present a gift for each patients in the hospital during the festive holidays (eg, CNY, Hari Raya, Deepavali, Christmas and etc.). Creating PowerPoint or Canva Presentation at the end of the festive for the company.- Handling emails inquiries and monthly reports for the department.- Updating workflows and SOPs.

Singapore

- Work closely with Front of House Manager. Take in their place if they are absent.- Staff Rostering and delegate jobs to fellow colleagues.- Handling emails inquiries and monthly reports for the department.- Updating workflows and SOPs.- Handling feedbacks from gym members. Ensuring their feedback have been heard and will do the necessary follow-ups and service recovery if required and approve by Club General Manager.- Assisting gym members with their membership.- Providing financial assistance to gym members. Collecting gym fees, freezing of account (going for holidays) paying their PT sessions via installments or upfront payment.- Handling cashiering at the counter. Counting floats. Ensuring all cash are kept safe in the safe box after closing.- Walk the ground to ensure gym members are enjoying their session at the gym. Ensuring all equipment are well maintained and if there's any faulty will inform Managers if replacement is required, if not will info Technician for repair.- Preparing outfits and towels for members use. Ensuring all outfits and towels are cleaned and well maintained.- Discussing with managers to elect Best Fitness Firsters in the club of the month and gifts. This helps to boost colleagues morale.- Conducting a 'get together' session with department. Ensuring our bond is going strong.- Conducting a bi-monthly meetings to keep up to date with the company's SOPs and club's revenue.- Participate in club's 'Workout Together' every month and company's events.

Singapore

- Handling cashiering duties- Visual merchandising, ensuring the window looks presentable and eye catching to passer-by- Providing sales assistance and advice to each customers.- Discussing with owner on sales revenue every end month she visits.- Attend and/or promotes the shops to nearby events happening in the venue.- Ensuring all clothes and products are cleaned and arranged nicely after each customers tries on,

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