Strategy & Planning• Work with the leadership team on ICT strategic planning and take overall responsibility for the management and development of the infrastructure of the ICT network, liaising with key staff to ensure that ICT services meet curriculum and office needs. • Investigate and support the development and implementation of ICT in the national curriculum, including E-learning. • Have an overall view of the capabilities of the ICT services and contribute to continuous improvement to meet future needs to ensure competent and forward-thinking management of ICT. • Keep abreast of new technological developments in ICT and present proposals with recommendations to senior management which would benefit the Academy. • Plan for major developments of the ICT service and project manage their implementation.Budget & Line Management• In conjunction with senior management within the Academy, contribute to the ICT budget planning process to ensure most effective and efficient use of available funds. Desktop & Applications Support / Server & Network Support / Configuration & Installation Health & Safety/Safeguarding and other Policies

RoleTo ensure the streamlined operation of the ICT department in alignment with the School’s objectives. The school currently consists of approximately 1000+ workstations made up of a combination of Windows workstations, tablets, laptops, iPads, etc. To work closely with senior leaders in departments to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organisation, define and implement ICT policies, procedures and best practices and be responsible for all aspects of facilities training developments Key Responsibilities Managing network of over 2000 usersEvaluating user needs and system functionality and ensuring that ICT facilities meet these needs;Scheduling upgrades and security backups of hardware and software systems;Researching and installing new systems;Ensuring the smooth running of all ICT systems, including anti-virus software, print services and email provision;Ensuring that software licensing laws are adhered to;Providing secure access to the network for internal and remote users;Ensuring the security of data from internal and external attack;Providing users with appropriate support and advice;Managing crisis situations, which may involve complex technical hardware or software problems;Mentoring and training new ICT support staff;Keeping up to date with the latest technologies.

Setup, installed and configured Windows 2000 Server, MS Exchange, Active Directory and MS Outlook for emailSupported over 2000 users across the site, creating, maintaining and troubleshooting user accounts and permissionsMaintained all standard network cabling and performed frequent diagnostic checks on network equipment Managed data storage, ensuring appropriate access levels were granted to pupils/staff in line with school's policies Detected, Diagnosed and resolved a wide range of hardware, PC, laptop, printer, peripheral and software faultsInstalled and maintained Client/Server applications, ensuring essential software patches were up to date Installed and configured Juniper Net Screen Firewall and Norton Antivirus Enterprise Server for enhanced securityInvolved in the procurement, testing and deployment of new hardware, software and peripherals across the siteOrganised health and safety checks to all computer rooms, including portable appliance electrical safety testingLiaised with external support agencies, e.g. Research Machines, CC3, OCC, SIMS, Capita to resolve faults speedily

Managed and trained a team of IT Support Specialists, ensuring outstanding levels of IT service were available 24/7Provided 1st, 2nd and 3rd line technical support expertise to over 3000 users across 25 branches nationwideSetup, installed and configured Windows 2000 Enterprise Server, Red Hat Linux, Lotus Domino and Lotus NotesSupported and administered the Voice Logging System for Equity and Money Markets Divisions of the BankDesigned, Developed and administered the bank's corporate website and in-house web portal systemDelivered Training to over 200 users, enabling high user proficiency in a range of generic and bespoke applications Assisted the IT Director, coordinating all technology functions whilst providing regular reports and recommendationsManaged the procurement and deployment of all HP/Compaq desktops, laptops, peripherals, hardware and software Consulted and coordinated with departmental heads, managers, stakeholders, vendors and technicians to assess IT needs, system requirements and resolve technical problems of any kind in a fast, efficient and effective manner