As an IT Technical Support Intern at ENVENG-GROUP, I am gaining practical experience in setting up organizational IT systems, configuring server rooms and network switches, conducting penetration testing, and improving network security by identifying and fixing vulnerabilities. Additionally, I work with GitHub Pages for project management and assist in drafting official project documentation. This role has provided me with valuable hands-on learning opportunities in a dynamic IT environment.

• Trouble-shooting laptops, Desktops, Printers, and other Hardware peripherals. • Imaging Laptops and building up new laptops / Desktops.• Microsoft 365 Administration, Managing Exchange, Assigning Licenses, User Administration, Setting up Teams Devices and their troubleshooting.• SailPoint Administration.• Azure User and Groups Administration.• Managing Active Directory, SCCM, Power-Shell, Firewalls, VPNS & Remote in tools

• Provided IT Support services to more than 400 employees, spread across country in metro, regional and remote locations.• Created tickets, follow ups and escalations through ticketing System ServiceNow.• Provided specialist skills in supporting and troubleshooting network problems and emergencies by configuring the network settings at the user ends, which involves troubleshooting the firewalls and identifying issues within the firewall and resolving them. • Troubleshooted, analysed, and resolved technical issues, including corporate Desktops, laptops, installing software, configuring printers. • Analysed and diagnosed of Security Firewall (Zscaler), VPN (F5) Citrix, Networking and Microsoft Office 365 products relate d issues. • Hands on experience with Identity Access Management (IAM) using SailPoint IdentityIQ.