Farhan A. Email & Phone Number

Vancouver, British Columbia, Canada

• Monitor Fleet Performance: Analyze data to identify trends and areas for improvement.• Data-Driven Insights: Provide actionable insights to support maintenance planning.• QA Collaboration: Ensure operations meet safety and quality standards.• Technical Reporting: Prepare and present reports on reliability metrics.• Cross-Department Coordination: Work with teams to implement reliability improvements.• Continuous Improvement: Identify and drive process enhancements.

Vancouver, British Columbia, Canada

- Safety Advocacy: Promote and ensure a safe work environment for all employees.- Incident Review: Contribute to the review of workplace incidents and drive safety improvements.- Compliance Monitoring: Support the enforcement of safety regulations and company policies.- Hangar Inspections: Conduct regular inspections to ensure compliance with safety standards and identify potential hazards.- Employee Engagement: Raise awareness and deliver safety training to enhance workplace safety.

Vancouver, British Columbia, Canada

• Provided high-quality assistance to passengers, handling inquiries, resolving issues, and ensuring a positive travel experience.• Addressed and managed operational disruptions, including flight delays and equipment malfunctions, to minimize passenger inconvenience.• Worked closely with dispatchers to plan and optimize flight schedules, enhancing overall customer satisfaction and operational efficiency.• Ensured that all operations met aviation regulations and safety standards, contributing to a safe and reliable travel environment.

Vancouver, British Columbia, Canada

• Manage customer experience communication channels and respond to order-related customer inquiries.• Organize orders to be shipped in order of priority (express shipments first).• Constantly evaluate current workflows.• Track, flag and report on customer experience trends (quality feedback, shipping errors, system errors).

Hong Kong, Hong Kong Sar

• Prepared customs documentation to ensure the accuracy of the arrangement with port authorities.• Ensuring a berth for incoming vessels.• Organised the supply, transport and handling of the goods.• Handled all the e-mails responsibly and timely.

Hong Kong International Airport

• Provided efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas.• Prepared flight related documentations to ensure safe and an on-time operations.• Excelled in customer-related relationship.

Kowloon, Hong Kong Sar

• Supported inbound or outbound logistics operations, such as transportation or warehouse activities.• Worked closely with the operations manager to oversee daily business operations.• Monitored sales orders and supplier relations.• Trained employees and assigned daily tasks.

Bachelor Of Business Administration - Bba, Aeronautics/Aviation/Aerospace Science And Technology, General

Activities and Societies: Aviation Society – Participated in organizing events, guest lectures, and industry visits to enhance.

Postgraduate Degree, Business, Management, Marketing, And Related Support Services