Farhan Uddin Email & Phone Number

Currently working as a System Analyst in Executive IT support Group at Main Building, Dhahran via Contractor Company JATCO. • Provide day to day white glove technical support to VP’s, Cooperate and Executive Management team members including their workstation, network and software support, cooperate meetings, video conferencing, Laptop, phone, tablets and home internet issues. • Log, research and accurately resolve end user inquires and problems in timely manner. Deliver quality customer service to executives by providing them with a single point of contact to report problems and make inquires. • Update incidents in Service management system to ensure a complete, accurate and detailed history for each incident and change request. • Desktop operating system, windows, Mac, Active Directory, Microsoft office, Adobe creative suite, standard backup procedure etc.• worked in Detecon Al Saudia for more than 6 years of experience in handling the servers, storage and IT infrastructure including Administration of AD, DHCP, DNS with Server 2003,2008,2012, Exchange Server 2010 with Server 2008 R2 with ironport for spams security. Backup Server,Handing the Virtual Servers installed on VMware Vsphere and Hyper V.Citrix Server Xenapp 6 Advance Edition. Symantec Endpoint Protection Manager. File Server, Print Server, ISA Server (Proxy or TMG Server)Maintaining the Data Center having Cloudex environment for Servers and their Network connection according to the Customer requirement.Installation of New Servers with the Customer Demand into the Data Center. Have experience to install SAN storages (Dell, 3PAR, EMC) with the SAN Network and Servers. Familiar with the DATA Center Work Environment, Policies and Procedures (Rules and Regulations like RFC Approval, Completion of the task within the time frame defined.)Managing or supervising the Desktop and communication support to their staff and clients.

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  Punjab University

  Msc Computer Science