I am a trained customer service specialist with high level of qualification in desired area and work experience. Skills and qualifications I possess:• Post Graduate Degree in English Literature which supported me in achieving the excellence in Language.• A Bachelor’s Degree in English Honours.• Successful experience in a corporate environment.• Passed Japanese Language Proficiency Test Level N3. • Strong communication skills, including active listening and clear articulation. • Ability to solve problems and alleviate conflicts or escalate tactifully.• Ability to multitask, manage time and prioritize.• Able to work individually and as a team.