Farheen Fathima Email & Phone Number

Seattle, Wa, Us

• Working closely with customers across different time zones to understand their requirements.• Collaborate and closely follow up with customers to offer customized solutions.• Created requirements specification for sofy.ai to ensure accessibility compliance for iOS and Android Mobile Applications.• Identify missing scenarios in sofy.ai and drive product development.• Working effectively with the dev team to root cause bugs and suggest fixes.• Monitoring customer feedback and coming up with suggestions to ensure positive customer experience.• Experience working at a fast paced startup in an agile environment.

• Responsible for data migration between websites and integration with backend services. • Added following scenarios to the website – multi-tier pricing, sales tax calculation and promo code integration.• Designed and automated data import and migration processes that significantly reduced the time overhead from two weeks to a day.• Effectively collaborated with multiple teams across the organization during data migration.• Created test cases for product viewing and purchase work flows. Filed bugs and root caused issues.

Redmond

Designed customized lesson plans for 1-1 student tutoring.Improved understanding of fundamental concepts for all students tutored by me.Worked effectively with students to solve problem areas and saw successful improvement in grade levels.

Redmond, Washington

Designing and testing mobile applications targeting Windows platform Projects : TubeLite+ (formerly YouTube+)Top rated YouTube application for Windows 8 that provides a native Windows interface to youtube.com. (Windows 8/8.1/RT)50,000+ downloads with an average rating of 4.2 based on 250+ reviews. Accomplishments :Performed market research and competitive analysis to come up with a list of features that users wanted but were not offered in this category by existing applications like video download for offline viewing, video playlists and home page customization.Mockups and wireframe designs for UI.Improved usability over multiple releases by analyzing customer feedback.

Redmond/Bellevue

Assisted class teachers (4th to 6th grades) with lesson planning, classroom management and instruction. Contributed to planning meetings about curriculum and events for upcoming academic year.Introduced teaching methods to accelerate student performance which resulted in improved grade levels.Worked collaboratively with Teachers and Parents to ensure student’s growth.

Software Test Engineer Certification

Bachelor’S Degree, Computer Science Engineering

Activities and Societies: Member IEEE / Event coordinator for technical symposiums and literary events.