My goal is to combine my experience in Marketing, CX and CS to create strategies and content that sell more and retain customers!I am a communications, marketing and customer experience professional with more than 10 years of experience in different sectors. I am a communications, marketing and customer experience professional with more than 10 years of experience in different sectors. I currently work with Content Marketing at SoftExpert.My core competencies include content marketing, inbound marketing, SEO, strategic communications, social media, customer experience, customer success and events.Some of my best results: responsible for writing and copywriting landing pages that went from 5k average visits per month to 2mm visits per month in a period of 1 year; leadership of a team of 8 people with an increase in NPS from -32 to 80 points in 2 years.My degree in Journalism from the Federal University of Santa Catarina (UFSC), with international experience at Università Ca' Foscari (UNIVE), in Italy, combined with my MBA in Leadership, Team Management and Productivity from PUCRS, support my analysis and leadership skills. . I also have a minidegree in Copywriting, Persuasion and Neuromarketing from the CXL Institute, which allows me to create creative and effective communication strategies.