Farid B. Email & Phone Number

Egypt

United Kingdom

• Maintain excellent acknowledgement and response time to alarms and customer calls.• Collect and analyze system data to troubleshoot, identify, and resolve emergency network problems as well as less critical network issues.• Provide high quality documentation of network failures and maintenance activity.• Prepare written reports of symptoms, actions, timelines, root cause, customer impact, and final solution.• Establishes factual data to allow management and vendors to understand the problem and prevent re occurrence.• Propose and implement solutions to identified problems.• Provide technical support for complex problems in 5ESS switch.• Analyze and modify 5ESS RCV data.• Analysis and Correct Manual Action Asserts.• Analysis and Action on Trouble Tickets for Alarms.• Participate in Upgrade Switching Projects. • Corrected Routing and Translation issue.• Perform Software Updates and Software Problem within Level of Authority Using ODBE.• Perform corrective maintenance for 5ESS Switches and associated network equipment's.• Provide Remote Technical support for onsite Technicians

Jeddah Governorate, Saudi Arabia

1. Core Field Support of 5ESS Switching and Fixed Access Integration.2. Provision and Implementation of Lucent 5ESS Switches3. Operation and Maintenance for Huawei Fixed NGN Units (SoftX3000-UMG8900-SG7000)4. Performed Operations and Maintenance Tasks Overall Collected Reports of Data that Surveillance Staff Obtained in Monitoring Of 5ESS Switches.5. Providing On Job Training for STC Switching Staff. 6. Provide Necessary Technical Support for Maintenance Down Time Request.7. Perform routine and corrective maintenance for 5ESS Switches and associated network equipments.8. Support Districts Technicians Directly Dealing with the Switching Equipments.9. System Support. (i.e. OUTAGE FAILURE) Involving ON Site and Remotely.10. Switch Translation and Routing11. Analysis and Correct Manual Action Asserts Such as: Screening,Trunks, Announcements, Port Trouble12. Participate in Upgrade Switching Projects. 13. Analysis and Action on Trouble Tickets (RTTS) for Alarms.14. Analysis and Actions on System Reports.15. Analyze Services Effective Issues and Provide Technical Investigation Reports. 16. Implementation of TFR/TDO/CWO. 17. Follow Up All Preliminary Acceptances Test (PAT) Activities.18. Follow Up All Daily Outage Issues and Provide Technical Support.19. Follow up All Relocation Projects Activities.20. Support of Other Concerned Sections like Teletraffic Providing Outstanding 21. Customer Services in Solving Customer Problems and Trouble Reports. 22. Corrected Routing, perform Software Updates, announcement issues and Software Problem within Level of Authority Using ODBE.23. Cross-trained Technician Staff to be Able to Perform Job Responsibilities at Either Network Operations Center (NOC) and Distracts (DDC).24. End to End solution integration.

Jeddah

Management Integration team for transfer Lucent 5ESS Switch Training Center in Saudi Arabia.* Dismantle Lucent 5ESS Switch equipment's* Installed Lucent 5ESS Switch equipment's* Test and Integration of Lucent 5ESS Switch units and it's Remote units* PAT for the projectKEY RESPONSIBILITIES:---------------------------------------1- Responsible for the Overall Scope of the Project and contract management2- Single point contact to the customer, managing day to day communication with customer3- Tracks and Monitors Project schedule and Ensures all Deliverables are completed in time and within budget4- Escalates any critical issue to the Management and ensures customer satisfaction

Egypt

Management and Integration of add new 15K subscriber lines and all necessary switches units includes:1- Add SM ( Switches modules) Control cabinets.2- Add Prepheral Cabinets for Subscriber Lines.3- Add CM ( Communication Modules ) cabinets.4- Test and Commissioning both SM and CM Units .KEY RESPONSIBILITIES:---------------------------------------1- Responsible for the Overall Scope of the Project and contract management2- Single point contact to the customer, managing day to day communication with customer3- Tracks and Monitors Project schedule and Ensures all Deliverables are completed in time and within budget4- Escalates any critical issue to the Management and ensures customer satisfaction

Saudi Arabia

1-Verified that installed hardware is in accordance to Method of Procedure and Sig G specifications, planned and established hardware test procedures.2- Performed initial test from factory load software in accordance to SIG T Test Manuals.3- Performed functional tests for Administrative Module (AM), Communication Module (CM), Switching Module (SM) and other peripheral tests in accordance to SIG T Test Manual.4- Tested AM/IOP Diagnostic, Recovery Testing Procedures for different AM configuration and Alarm Generation.5-Tested CM2,Min-Mode Application Tests and Full Application Tests.6-Tested SM2000 Switch Module Peripheral Unit/Time Slot Interchange Unit model 4&5(SMPU4/TSIU4/SMPU5/TSIU5) and other peripheral equipment.7- Growth of SM and its peripheral equipment.8-Performed acceptance tests, demonstrated to the Ministry of Post Telephone and Telegraph (MOPTT-Saudi Telephone) and Norconsult company some tolerance of the equipment and emphasize the quality of the system installation.9- Coordinate with MOPTT-Saudi Telephone and Norconsult for the procedure.10- Progress and outstanding items critical to Preliminary Acceptance Test.11-Performed Primary Reference Clock functional tests.12-Perform troubleshooting activities for reported problems.13-Execute repair actions and verify the proper and consistent operation of SN,LE and MSC Switches.14-Performed knowledge transfer to Local Saudi 5ESS Test Technician involved in the installation, power-up and testing of 5ESS.15-Worked in District Dispatch Centers to effect technology and knowledge transfer to local Saudi STC staff.16-Provided adequate coverage of Tandom/Toll/Local Switches and remote peripherals at diverse locations of the Kingdom of Saudi Arabia.17-Prepared, assist implementation and performed clean up of generic 5e6.2 to 5e16.1 retrofit. 18-End to End solution integration.

Egypt

a-Perform Switch Translation and call Routing for Lucent 5ESS Switches in MFOS/ Egypt b- Provide Remotely Technical Support for Technician Staff.c- Performed Operations and Maintenance Tasks Overall Collected 5ESS Switches Reports. d-Implementation of TFR/TDO/CWO.e-Providing On Job Training for Technician Staff.

Giza

•Manage Technician Staff.•Analyze and modify 5ESS RCV data.•Analysis and Action on Trouble Tickets for Alarms.•Corrected Routing and Translation issue.•Perform Software Updates, announcement issues and Software Problem within Level of Authority Using ODBE.•Perform corrective maintenance for 5ESS Switches and associated network equipments.•Provide Technical support for onsite Technicians

Giza

1- Performed Operations and Maintenance Tasks Overall Collected 5ESS Switches Reports. 2-Implementation of TFR/TDO/CWO.3-Providing On Job Training for Technician Staff

Cairo

1-Performed Operations and Maintenance Tasks Overall Collected 1ASS Analog Switches Reports2-Test Calls and Trunks Routing

Bachelor Of Science (B.Sc.), Telecommunication, Good , Graduation Project Excellent

Activities and Societies: 1-Representative of the college theater team 2-Head of the Department of Culture of the family friendsElectronic.

Associate'S Degree, Transmission, Excellent

Activities and Societies: Transmission and SwitchesSwitching, Carrier and Transmission