• Operations manuals development and implementation (Flight dispatch, Ground Operations, ERP, ect.) for startup airlines.• OCC personnel training for startup airlines.

• Establish the entire Operations Control Certre• Administered day-to-day operations of the airline, monitored flights to ensure that they are running on time and maintained personnel schedules to ensure all aircraft are adequately staffed.• Coordinating with Operators, Airport Authorities and Handling Agents.• Managing entire life-cycle of projects by controlling project scope, meeting established time-lines/ expense budgets and quality standards.• Determining project objectives, budget, personnel, resources, equipment and tools needed to complete the project, communicating the same to the management for review and approval.• Establishing milestones, monitoring adherence to the same, identifying/ resolving project issues such as allocation of resources or change in contractual specifications.• Utilizing defined project processes to manage quality, risks, changes, issues and financial implications, escalating issues impacting project performance/timetable.• Assisting the recruitment team and performing full spectrum of campus recruitment activities such as screening resumes, conducting interviews, proposing salary offers, negotiating and coordinating with appointed candidates for induction training. • Conducting regular HR reviews with departmental heads of groups to the assess recruitment needs and advocating suitable candidates for technical positions. • Designing/ implementing training programs for trainees in the all department. Administering counseling, goal setting, performance feedback and career planning activities.• Reviewing performance and skill set of the team, providing recommendations to the management on areas of improvements/ training.

• Administered day-to-day operations of the airline, monitored flights to ensure on time performance.• Resolved operational issues affecting the regular scheduled operations, and evaluated overall operation impact of delays and/or cancellations.• Liaised with Maintenance, Commercial departments to establish accurate fleet planning and maximize the usage of each aircraft. • Provide assistance to OCC personnel during regular and irregular daily operations and communicated with flight crew to resolve any differences regarding schedule and route assignments.• Monitored monthly crew schedules and monitored biweekly payroll information for crew.• Liaised closely with air traffic control, Ground Handling Agents and Airport Authorities to ensure the smooth operations of airline.• Retained the shift log for recording key data of all assigned flights/ missions and coordinated with necessary agencies to initiate/implement and follow up the required changes. • Tallied data for every change in load and printed aircraft specific load sheets, handled and forwarded flight operations event reports and point of concern reports.• Provided excellent customer service to enhance business expansion, executed PRO responsibilities and office/ paper work.• Assisted the management staff, conducted pre-shift meeting, follow up with company policies/procedures and participated in annual employee evaluations.• Played a role as focal point of contact for liaising between the company and clients.• Responsible for drafting agreements and represented the company in negotiations.• Ensured that the clients are aware of any changes and furnished them with alternative solutions and maintained high level of customer service for continuous business relation.• Liaised with accounts department for invoicing and assured the invoices reflect accurately the terms of the agreements.• Kept up to date on latest market’s rates and minimised competition.

• Responsible to chief pilot for compliance of operational requirement, ensured highest degree of efficiency, discipline at workplace and smooth running of flight operation.• Liaised with other operations personnel including flight dispatchers, flight coordinators and ramp assistants to ensure on time departures of flights.• Managed all the operational procedures and ensured all flight operations personnel including flight coordinators, flight and ground dispatchers comply with the company standards and policies.• Coordinated with client for relaying messages, changes in flight schedule and urgent request (special flight) to facilitate flight planner in complying with the request.• Implemented all the SOP’s for the flight/ground operations department and coordinated with the maintenance department regarding the fleet service ability for smooth functioning.• Coordinated with commercial and sales departments for achieving the sales targets, ensured up to date operational manuals and provided the report regarding any pertinent information to the head of operations. • Maintained and ensured administrative and training records/files of all flight operations staff are updated as per company procedures.• Ensured computer hardware/software and workstations are in proper condition and functioning properly and also the stationery items are sufficient and available at all times.• Monitored, recommended and kept a record of personnel’s annual leave, medical leave, compassionate leave and other administrative related for each section.

• Responsible for the economics, operational control and passenger service requirements for daily flight operations.• Reviewed and evaluated weather information to determine potential flight safety hazards and selected the preferred and most economical route of flight.• Calculated the amount of fuel required, distance of flight, maintenance limitations, weather conditions and other factors affecting safety of flight using company and Civil Aviation established guidelines.• Prepared flight plans with information including maximum allowable takeoff and landing weights, weather reports, field conditions, NOTAMs and other information required for the safe completion of the flight.• Regulated, controlled and terminated aircraft flights in accordance with company and governmental regulations and policies to ensure safety.• Monitored weather conditions, aircraft position reports, aeronautical navigation charts and aircraft radio calls to evaluate the progress and safety of the flight.• Ensured that all safety procedures are followed and immediately reported any discrepancies in flight handling process.• Tallied data for every change in load and printed aircraft specific load sheets with graphic plotters before certifying weight and balance of aircraft.