Technical Support Engineer
Current- Provide expert technical support to international customers, offering debugging, testing, and consulting services to resolve issues efficiently.- Develop comprehensive data sheets and manuals for various DCTS products to ensure clarity and ease of use for customers.- Conduct tailored product demos for customers, addressing their specific requirements and showcasing the capabilities of our products effectively.- Execute validation tests for different products in the Data Center… Show more - Provide expert technical support to international customers, offering debugging, testing, and consulting services to resolve issues efficiently.- Develop comprehensive data sheets and manuals for various DCTS products to ensure clarity and ease of use for customers.- Conduct tailored product demos for customers, addressing their specific requirements and showcasing the capabilities of our products effectively.- Execute validation tests for different products in the Data Center Test Solutions like MCB, HCB and active/passive loopbacks to ensure product performance meets industry standards.- Maintain regular communication with customers from multinational companies, providing weekly technical support and follow-up to address any concerns or queries. Show less
