Farid Ibrahimov Email & Phone Number

Azerbaijan

▪ Analyzing business processes to identify areas for improvement and aligning them with the company’s strategic goals.▪ Working closely with different teams to gather requirements and translate them into actionable plans.▪ Managing projects from start to finish, ensuring smooth communication and coordination between technical and business units.▪ Creating reports and dashboards that provide valuable insights, helping stakeholders make informed decisions.▪ Collaborating with clients to understand their needs and deliver solutions that meet their expectations.

Baku, Azerbaijan

▪ Development and implementation of a strategic development plan that expands the company's partner base and ensures its sustainable presence.▪ Holding meetings and negotiations regarding potential partnerships.▪ Operational management of pick-up (PUDO) points.▪ Ensuring timely selection, transfer, and dismissal of personnel.▪ Ensuring and controlling compliance with customer service standards, labor discipline, regulations, and instructions by department employees.▪ Interaction with related divisions of the company to ensure the effective operation of PUDO points.▪ Planning, organizing, and participating in inventory.▪ Control over the process of accepting returns from customers.▪ Performing other work necessary in connection with job duties.▪ Development and implementation of effective methods for motivating and supporting personnel.▪ Development and implementation of measures to optimize logistics processes within the company.▪ Evaluation of the department's performance, analysis of results, and proposal of measures to optimize operations.▪ Participation in the preparation and organization of events aimed at promoting the company's products and services.▪ Ensuring effective communication and collaboration within the team.▪ Planning and monitoring the completion of tasks assigned to team members.▪ Providing training and development opportunities to improve employee productivity.▪ Establishing and tracking KPIs and other performance metrics for the team.▪ Evaluating the performance of each team member and conducting regular performance reviews.

Baku, Azerbaijan

▪ Making outgoing calls to the existing database and selling relevant products.▪ Telemarketing.▪ Informing customers about services and promotional campaigns.▪ Recording calls in the CRM system.▪ Handling inbound calls.▪ Resolving and escalating customer complaints as necessary.▪ Providing excellent customer service during all interactions with clients.▪ Collaborating with other departments, such as marketing and sales, to ensure a cohesive approach to customer engagement.▪ Handling administrative tasks, such as filing reports, maintaining schedules, and managing customer accounts.▪ Participating in team meetings and training sessions to continuously improve performance and knowledge.

Baku, Azerbaijan

▪ Conducted market research.▪ Searched and attracted new clients.▪ Expanded the client portfolio.▪ Presented, promoted and sold products in accordance with the standards and commercial policy of the company.▪ Maintained relationships with clients, developed relationships with clients from the portfolio in order to win their loyalty.▪ Implemented the sales and revenue plan.▪ Provided daily reporting on the work done to the immediate supervisor.▪ Presented the glo tobacco heating system to the social circle, provided feedback on their interest, encouraged them to share their thoughts and opinions on the product, and invited them to try the product and share their impressions.

Baku, Azerbaijan

▪ Configuration, setup and administration of personal computers and peripheral devices;▪ Support for local (LAN), global (WAN) and telephone networks;▪ Configuration, setup and administration of servers;▪ Installation, configuration, updating of the OS, other software (including anti-virus products);▪ Data backup and recovery;▪ Ensuring information security of the system;▪ Participation in the purchase of equipment, components and software;▪ Maintenance of technical documentation;▪ User consultation;▪ Participation in the design and installation of a local network;▪ Installing and patching firmware or apps;▪ Network administration;▪ Security administration;▪ User administration;▪ Web service administration.Also participated in such projects as Recreation Center Basqal, Flame Towers, Gülüstan Palace, Xətai Park, Almaz Park, Quba Palace, Hotel Respublika, Vurghun Residence, and Marxal Resort & SPA.

Baku, Azerbaijan

▪ Software installation.▪ Administration and provision of technical support for user workstations (installation of new workstations, software, troubleshooting, etc.).▪ Installation, configuration, and diagnostics of OS and software.▪ Administration of office organizational equipment (MFP, faxes, telephony, copiers, etc.).▪ Network installation.▪ Control over the functioning of video surveillance systems at remote sites, ensuring their uninterrupted operation, including periodic monitoring of the operation of video recording and recording systems.▪ Ensuring the technical serviceability of electronic and computer equipment.▪ Setting up, selecting, modernizing, and repairing of computer equipment (at the level of replacing components).▪ Replacing and purchasing cartridges.▪ Receiving and executing requests in the Service Desk system.▪ Providing technical support and user training (reading an introductory course for new employees).▪ Escalation of problems to the second and third lines of technical support.▪ Fault analysis. Understanding and building a User Story and then replaying the case if necessary.▪ Timely informing management and interested departments about possible or already occurings risks.Experience in providing technical support and troubleshooting for user workstations, network laying, administration of office equipment, and ensuring technical serviceability of electronic and computer equipment in various organizations, including the Ministry of Taxes of the Republic of Azerbaijan, Executive Power of Binagadi District, and the New Azerbaijan Party (YAP).

Baku, Azerbaijan

▪ Effectively using professional sales methods.▪ Assisting the buyer in choosing goods and presenting the assortment.▪ Actively participating in expanding the customer base.▪ Knowing and providing customers with accurate information about the price, size, quantity, and other goods in the store and in stock.▪ Attending trainings and seminars, mastering educational material about products in full.Worked in such stores as MySports (28 Mall), Adidas (Park Bulvar), and Adidas (Metro Park), and became the Employee of the Month by making the most sales.