Farid Izzuddin Email & Phone Number

Petaling Jaya, Selangor, Malaysia

- Management of all service operations activities in the company.- Overview in maintenance planning schedule.- Maintain liaison with relevant local authorities.- Assist service sales personnel in the preparation of quotation by providing engineering data, cost of material and labor.- Assist credit control department on outstanding payments which includes timely submission of monthly service job sheet to credit control department.- Ensure targets and objectives are met with considerations to profitability and able to develop strategies to ensure loss in service unit base is kept to minimal.- Implementation of customer service programs to foster and enhance customer relations which include handling and solving customer's complaints. - To ensure that the compliance to the requirements of the quality and safety management system.

Malaysia

Pnb Merdeka 118 Tower-Testing & commissioning Advance people flow product such as destination 880. - Provides technical support on elevator related products to the monitoring system and solutions team.- Resolves related technical issues identified, ensuring products are working in compliance with safety, process and quality requirements on a timely basis. - Remote and on-site elevator technical support for Front Line operations, including digital solution, advanced people flow solutions and software related issues. - Support new digital remote monitoring solution which utilize IoT to provide intelligent predictive maintenance for elevators and escalators - Creating quality reports and list issues which require corrective actions according to process and requirements.- Support new API Kone solution - Create and maintain customer site administrator users - Activate and configure cloud services as prompted by the delivering organization - Train and support relevant teams with appropriate knowledge to do the customer onboarding and training - Support KONE digital services and KONE 24/7 Connected Services execution and Callout Reduction by analyzing and acting based on the urgent findings from the data analysis.

 To troubleshoot lift and escalator To prepare technical report To ensure all portfolio in good form To maintain safety standards Correctly fault-find and complete essential repairs To ensure complete maintenance on lifts and escalators on identified route in line withmaintenance completion targets and as required by local management team Responsible for efficiency by utilizing the best tools and methods and by ensuring thehours spent on maintenance and call-backs are in line with Company-identified targets To troubleshoot destination control system called PORT technology Involve with elevator monitoring system called LobbyVission Involve with display solution setup called EMOTIVE display Quantify elevator ride quality, vibration and sound Support and assist CP2 and JKKP inspector to carry out task and inspection. Support and assist CP2/CP3 to do quarterly 2nd schedule inspection. Verify and rectify all JKKP inspection defects.

• Searching for new clients who could benefit from our products in a designated region• Travelling to visit potential clients• Establishing new, and maintaining existing, relationships with customers• Managing and interpreting customer requirements• Persuading clients that a product or service will best satisfy their needs• Calculating client quotations• Negotiating tender terms• Negotiating and closing sales by agreeing terms and conditions• Analysing costs and sales• Meeting regular sales targets• Co-ordinating sales projects• Making technical presentations and demonstrating how a product will meet client needs• Liaising with other members of the sales team and other technical experts• Solving client problems

Puchong , Selangor

- Analyze all suppliers in order to select the most suitable suppliers who are able to deliver high quality products at competitive pricing.- Manage suppliers to meet objectives related to cost, delivery performance, schedule and quality.- Liaise with suppliers on delivery schedule so as to ensure on-time deliveries of final product.- Define and maintain documented category and supplier strategies using market and competitive data.- Researching and developing ideas for new products.- Using computer-aided design to create detailed designs and specifications.- Providing design support at all stages of the design process.

Bachelor Of Engineering (Aerospace) (Honours), Aerospace, Aeronautical And Astronautical/Space Engineering

Education record