Farid Shariff Email & Phone Number

Bahrain

Middle East-Gcc

▶️ Sales & Business Development within the Tier 1 & 2 Service Provider Segment Middle East. Develop new Tier 1 and 2 Carrier relationships to achieve short and mid-term Sales Awards for Inseego across 4G / 5G and Enterprise IoT product portfolios: ✔️ Develop existing and new relationships and drive the penetration of the Middle East Region Carriers.✔️ Develop Tier One & Two Service Provider relationships at Group and Market Levels. ✔️ Achieve new product-ranging awards and deliver against target revenue and profit goals. ✔️ Onboard the Carriers – establish Inseego as a go-to Vendor for Enterprise and Consumer connectivity solutions.✔️ Work with Network infrastructure partners (Nokia / Ericsson) and Chipset partners (Qualcomm / Intel / Sequans)✔️ Build Inseego Account Team and deliver the cradle-to-grave process of product life cycling within the Carrier channel. ✔️ Negotiate Win / Win Commercial Deals whilst also facilitating the process of cementing MoU / Master Services Agreements with customers. ✔️ Feed into the Inseego Roadmap process connecting the needs of the Carrier / End Customer with the Inseego Product Management and Engineering teams. ✔️ Network with C-Level, Senior & Mid-level contacts in Customer base. ✔️ Represent Inseego at Industry Events / Shows ✔️ Educate Carrier Channels on product portfolio and complimentary services offered. ✔️ Conduct QBRs / Business Review meetings within the hierarchy of the customer and across their business segments.✔️ Forecasting / Demand Planning – Proven ability to bridge the S&OP process with the customer

Middle East-Gcc

✔️ Strategic Leadership: Define and implement the company's technological vision, ensuring alignment with the overall business strategy and the rapidly changing telecommunications landscape.✔️ Technology and Network Innovation: Oversee the development and deployment of new telecommunications technologies, including advanced networking, mobile technologies, cloud services, and IoT solutions, to enhance service offerings and operational efficiency.✔️ Information Systems Management: Ensure the effective management of all IT systems that support enterprise operations, including billing systems, customer relationship management (CRM), and enterprise resource planning (ERP) systems.✔️ Infrastructure Development: Direct the design, enhancement, and maintenance of the company's telecommunications infrastructure to ensure scalability, reliability, and cutting-edge performance.✔️ Cybersecurity and Risk Management: Develop and enforce robust cybersecurity measures tailored to the specific threats telecommunications networks face. Manage risk relating to technology and information systems.✔️ Regulatory Compliance: Ensure compliance with all relevant national and international regulations affecting telecommunications technologies and information security.✔️ Budget Oversight: Manage budgets for technology and information systems investments, ensuring cost-effective spending that maximizes ROI and supports strategic initiatives.✔️ Team and Talent Management: Lead and develop the IT and technology teams, fostering a culture of innovation, high performance, and continuous learning.✔️ Vendor and Stakeholder Relations: Negotiate and manage relationships with technology vendors and partners; act as a key technology spokesperson to stakeholders, including the board of directors, investors, and regulatory bodies.✔️ Change Management: Lead organizational change initiatives driven by deploying new technologies and systems, ensuring minimal disruption and maximum adoption.

✔️ Corporate governance, strategic planning, financial oversight, risk management, performance evaluation, advocacy, resource mobilisation, succession planning, committee participation, and meeting attendance. ✔️ Guiding the organisation's direction, ensuring legal and ethical integrity, managing finances, and supporting the organisation’s goals and mission.

Riyadh, Saudi Arabia

Saudi Arabia

▶️ Leading Delivery, PMO, Sales and Business Development which includes Etisalat/Mobily KSA, CITC KSA, Vodafone Qatar & Zain Group with the C-Level for contracts from $2M to $10M:✔️ Create client-specific solutions to meet specific business needs by integrating cross BU/Service Line solutions offerings.✔️ Liaise with the business operations team for the development of proposals and direct the account coordinators on their assigned accounts✔️ Liaise with a Global Client Service Partner throughout the Client and Engagement life cycle.▶️ Conduct the following client-facing activities:✔️ Initiate, build and sustain client relationships✔️ Negotiate and implement the pricing strategy✔️ Resolve concerns and ensure client satisfaction✔️ Manage delivery and continued relationships with clients. Drive projects with clients while managing the budget, timelines and quality of end deliverables.✔️ Anticipate clients’ needs well beyond current engagements, adding value to the clients’ long term business. Conduct issue-based sales. ✔️ Provide clients with advice on effective cost management, and rationalize application portfolios. Act as a critical sounding board for clients on making investment decisions✔️ Manage and collaborate with the internal partners and the business heads to ensure a high level of customer satisfaction. ✔️ Build strong global and cross border relationships. Identify opportunities and encourage sector teams to understand and achieve business goals.✔️ Leadership in managing, monitoring and motivating sales teams. Build high-performance teams.

Saudi Arabia

▶️ Managing the Steering Committee Reviews and Dashboards with the top management and take decisions accordingly. ▶️ PMO: ✔️ Taking care of the program/project plans, scope, full project life-cycle, initiation, planning, execution, closure, etc. Implementation & management of delivery processes that ensure time, cost, quality, scope requirements and any delivery of change for design, development, testing, go-live and associated areas. ✔️ Performing Risk Management, Escalations, Progress Reporting and Action Item Tracking. Deliver new or enhanced capabilities to agreed quality, time, cost and scope. ▶️ IT, BSS Transformation: ✔️ IT Streams/Teams: Infrastructure, CRM, Billing, Loyalty (Qitaf), OM, Provisioning & Activation, Integration (EAI), Data Migration, Granite Inventory, Testing, Reporting, etc✔️ Convergence for B2C (Consumer) & B2B (Enterprise) with Complete Lifecycle including: ◾️ Design/Development: FRS/ORS, HLDs, LLDs/TDDs and ST (System Testing) ◾️ Testing: SIT (including Regression), UAT, Performance, Security, Go-Live)▶️ Ericsson IT Operations:✔️ Escalation Point of contact for issues. Providing Incident/Problem/Fault, Performance, Configuration, Change Management and Preventive Maintenance including Management of its Process & Procedures. Providing Levels 1- 3 Support for Customer & Network/IT Issues and drive SLA KPIs to maximize availability.

Bahrain

▶️ Reporting to the CTO, CIO & CFO for the successful delivery of the Bahrain TRA (Telecommunications Regulatory Authority) strategic project viz. Fixed Assets Management Program for the systems of fixed-mobile (RAN 2G, 3G, 4G LTE & Core), transmission, fixed and Access Networks. Successful compliance with the TRA: ✔️ Fixed Assets Report (FAR) structure & classification GAP report. Cost and Depreciation of Assets ✔️ FAR reconciliation gap analyses report (vis-à-vis OSS/BSS/NMS, GIS/SWAT systems and by physical verification)✔️ Redesigned KPIs for Fixed Assets Management✔️ Document the FA verification methodology✔️ Provide training presentation to Batelco

Kuwait

▶️ Reporting to CTIO for Viva Kuwait managing multiple Fixed Assets Projects and Vendor Management including all aspects of projects through cross-functional teams. Management of:◾️ Huawei VP Network Implementation & Managed Services of Kuwait◾️ Norconsult COO & Director, MSI VP & Director, Oracle Director✔️ Taking care of the program plan, scope, full project life-cycle, initiation, planning, execution, closure, etc. Implementation & management of delivery processes that ensure time, cost, quality, scope requirements and any delivery of change.✔️ Performing Risk Management, Progress Reporting, Action Item Tracking, Resource/Staff Management, Quality Control and Assurance and Change Control. Deliver new or enhanced capabilities to agreed quality, time, cost and scope. ✔️ Managing the Steering Committee Program Reviews and Dashboards with the top management and take decisions accordingly.

Kuwait & Qatar

▶️ Received the Ooredoo Kuwait CTIO Award for Network Modernization (attached)▶️ Network Implementation Program & Vendors Management of 16 Projects which includes SRAN Full Turnkey FTK & Swap: Site Acquisition/Access, Civil Works, TI (Installation, Commissioning & Integration) & ATPs. Delivering 1555 Sites [926 Ericsson, 629 Huawei Sites (2G & 3G) & 500 Sites 4G LTE]. E// Implementation with Outdoor RRU Solution using DUW 41s. The full list of projects to modernize Ooredoo Kuwait are as follows:✔️ Huawei & Ericsson SRAN (4G LTE) ✔️ Huawei & Ericsson SRAN (2G & 3G) ✔️ Transmission (incl. 4G 75Mbps) ✔️ Frequency Planning & Carving (U900 & 1800) ✔️ CS Core ✔️ PS Core ✔️ MSS CSFB✔️ E2E QoS Planning & Implementation ✔️ PM Tools ✔️ Network Clock Sync.✔️ DNS✔️ HSS✔️ OSS✔️ BSS ▶️ PMO: ✔️ Taking care of the program plan, scope, full project life-cycle, initiation, planning, execution, closure, etc. Implementation & management of delivery processes that ensure time, cost, quality, scope requirements and any delivery of change. ✔️ Performing Risk Management, Progress Reporting, Action Item Tracking, Resource/Staff Management, Quality Control and Assurance and Change Control. Deliver new or enhanced capabilities to agreed quality, time & budget ▶️ Managed Services/Operations:✔️ SLA KPIs to ensure 24x7 Availability for all services and continuously driving improvement plans. Escalation Point of contact for issues. ▶️ Continual improvement: ✔️ Service quality to reduce incidents and enhance customer satisfaction. Analysis of performance management against KPI criteria, interface to 3rd Party providers. ✔️ To follow up and analyze network outage data and to find the means to reduce the outages and outage downtimes. ✔️ End to End Service Quality monitoring & reporting of all services▶️ Implementing eTOM & ITIL best practices▶️ Staff Management and Leadership▶️ Vendor Management▶️ Budget/P&L

Eas Mea

▶️ Interface & maintain relationships with the Customer CxO level for Business & contract execution:✔️ Accountable for the Operations/Service Management, which includes SLA KPIs to ensure 24x7 Availability for all services and continuously driving improvement plans. Customer Management and Escalation Point of contact for issues. ✔️ Performing Risk Management, Progress Reporting, Action Item Tracking, Resource/Staff Management, Quality Control and Assurance and Change Control. Deliver new or enhanced capabilities to agreed quality, time & budget ✔️ Accountable for continual improvement of service quality to reduce incidents and enhance customer satisfaction. Analysis of performance management against KPI criteria, interface to 3rd Party providers. To follow up and analyse network outage data and to find the means to reduce the outages and outage downtimes. End to End Service Quality monitoring & reporting of all services✔️ SLA KPIs & OLAs: Monitoring, Reporting, Analysis and Automation of SLA KPIs Dashboards. Reports to Management. ✔️ Levels 1- 3 Support for Customer & Network Issues. Providing Incident/Problem, Performance, Configuration, Change, Fault Management and Preventive Maintenance for the entire Network and Management of its Process & Procedures. Following the eTOM & ITIL and promoting the best practice management processes, methods and tools. ✔️ Pre-Sales: To analyze and lead the outsourcing requirement; to make the competitive and customized solutions, e.g. Managed Services solutions adapted to the customer’s solution. Complete product portfolio including 3rd party partnering. Work closely with Sales and Operations to ensure quality and profitability in delivery by securing contract fulfilment, including the delivery of services, the sponsor of customer projects.✔️ Budget/P&L✔️ Vendor Management✔️ Staff Management and Leadership

Kuwait & Iraq

✔️ Single point of interface with the CxO level for Business & contract execution✔️ Accountable for the entire Delivery and execution process for the Customer Team (CT).✔️ Overall Management for Line of Businesses (LOBs) for a team of 121:◾️ Network Implementation: 36 [1 Project Director, 2 PMs, 3 Managers and 30 Engineers]◾️ Managed Services/Operations: (incl NPO) 40 [1 Project Director, 3 PMs, 36 Engineers & Supervisors] ◾️ OSS/BSS/Business Solutions : 21 [1 Program Manager, 4 PMs and 16 Engineers/Supervisors]◾️ Care: 24 [1 Program Manager, 1 PM and 22 Engineers and Supervisors]✔️ Transition and Transformations✔️ Accountable for continual improvement of service quality to reduce incidents and enhance customer satisfaction. Analysis of NOC and Field Maintenance performance management against KPI criteria, interface to 3rd Party providers. To follow up and analyze network data/site outage data and find the means to reduce the outages and outage downtimes.✔️ Implementing eTOM, ITIL and promoting the best practice management processes, methods and tools. ✔️ Taking care of the program plan, scope, full project life-cycle, initiation, planning, execution, closure, etc. Implementation & management of delivery processes that ensure time, cost, quality, scope requirements, and any delivery of change. ✔️ Risk Management, Progress Reporting, Action Item Tracking, Resource/Staff Management, Quality Control and Assurance, and Change Control. Deliver new or enhanced capabilities to agreed quality, time & budget ✔️ OSS/BSS/VAS: Service Assurance, Provisioning, CRM, Trouble Tickets, NMS, Billing, Mediation, Reporting✔️ 3rd Party Business Partners: Management of 3rd Party Stakeholders, Tracking and Monitoring✔️ Management and Leadership including Resource performance, SWOT Analysis, Career Development, Training, mentoring and guidance.✔️ Budget/P&L

Bahrain

✔️ Customer C-Level Interface: Managing key external & internal stakeholders and ensuring smooth operations with the Customer regularly. Understand the Customer’s commercial, operational, technology challenges, organizational priorities, drivers and identify opportunities to impact the organization's success✔️ Complete Implementation & Operations of Customer Care (NOC, Service Desk & Contact Center)✔️ Contact Center (Inbound, Outbound, Quality Assurance, Technical Systems Support) ✔️ Transaction Monitoring (Call Quality Audit & Training/Feedback): Live side-by-side call monitoring, remote call monitoring and recorded calls sampling method. Staff feedback, Coaching and QA resources calibration.✔️ SLA KPIs: Reporting, Tracking, Analysis and Automation of SLA KPIs & Dashboards. Providing regular Project reports to Management. Performance Metrics e.g. Call Volume Vs Answer Rate (%), Answer Rate per shift per day of the week, etc✔️ Implementation and Operations of Avaya IP Systems, CRM & Trouble Ticketing, IVR, Witness Call Recording Systems, etc✔️ Agent Performance Review and Analysis: Monitoring factors like Contact Centre attendance, availability and occupancy rates, productivity, etc.✔️ Cost Centre Management, Resource Dimensioning (Competences, Headcount, Budget) and Demand Planning Allocations.✔️ Organizational Management and Leadership including Resource performance, SWOT Analysis, Career Development, Training, mentoring and guidance. ✔️ Ensuring that clients and company receivables and outgoings are paid on time. Contract management (including SLA KPIs, Service Credits, OLAs, etc.)✔️ Taking care of the project plan, scope, full project life-cycle, initiation, planning, execution, closure, ✔️ Performing: ◾️ Progress Reporting and Action Item Tracking◾️ P&L Management, Project Budget, Cost Control and their related issues◾️ Change Control and Management: Process POs (Purchase Orders) & COs (Change Orders)◾️ Risk Management◾️ 3rd Party Management

Qatar & Pakistan

✔️ Total management of FTK (Full Turnkey) Site Acquisition, Civil Work and Technical Implementation (Installation, commissioning and integration) for Phase 1 (Greenfield Implementation). ✔️ Taking care of the project plan, scope, full project life-cycle, initiation, planning, execution, closure, etc. ✔️ Performing: ◾️ Progress Reporting and Action Item Tracking◾️ Resource/Staff Management ◾️ Quality Control and Assurance◾️ Change Control and Management◾️ Risk Management✔️ Taking the initiative and drive to enable the project from scratch right through to completion. Implementation of Business Models, Processes and Procedures. Using PM tools like MS Project, Visio, etc✔️ Processes for the management of technical plans (e.g. RF Plan, Integration Plan, Internal & External Network Connectivity, ATPs, etc). ✔️ Driving all to ensure the successful achievement of all the timelines for the project deliverables and milestones. Developing and executing contingency plans when required.✔️ Representing Motorola and acting as an escalation point for customer issues.✔️ Managing key external & internal stakeholders and ensuring smooth operations with the customer.✔️ Conducting presentations to customer’s top management and other potential customers with regards to Motorola SI, operations, capabilities and future potential.

Uae | Pakistan

✔️ Complete Management, Resourcing and Delivery of the NOC for RAN, Metro-Ethernet Backbone, Data Centre, Packet Core (IP/MPLS), Class 4 Core, Class 5 (IMS) Core and IN. ✔️ Providing Performance, Configuration, Change, Fault Management and Preventive Maintenance for the entire Network and Management of its Process & Procedures.✔️ Levels 1- 3 Support for Customer & Network Issues✔️ Representing Motorola at the Wateen Operations Centre and being the first point of contact for O&M critical issues.✔️ Development of the NMS (Network Management System)✔️ Through multi-tier planning and process evolution, moving the NOC towards providing up to Level 2 support. ✔️ Implementation of Customer & Network Trouble Ticketing (TT) system.✔️ Tracking, Reporting and Analysis of TTs, SLA KPIs and working towards continuous improvements. Analysis of NOC and Field Maintenance performance management against KPI criteria, interface to 3PP providers. To follow up and analyse network data / site outage data and to find the means to reduce the outages and outage downtimes.✔️ Project managing high impact projects such as the Motorola Network Dashboard development project right from conception to in-service. ✔️ Implementation of a Fault Management System for improved troubleshooting and resolution of customer and Network Issues leading to optimization of cost, staffing and hardware. ✔️ Managing key external & internal stakeholders and ensuring smooth operations with the customer on an hourly basis.✔️ Conducting presentations to customer’s top management and other potential customers with regards to NOC operations, capabilities and future potential.✔️ Driving Network & Customer TT resolutions both internally and externally.✔️ Process and approve Network Change Requests, ✔️ Process all Planned Activity Requests (PARs) before activity implementation and issue PAN (Planned Activity Notifications) after evaluating and approving the Work Requests.

Uae & Pakistan

✔️ Managed the Phase 3 planning of approximately 800+ new sites and joint planning with Motorola for 77 new sites in the South Region. ✔️ Managing Multiple Vendors, i.e. Huawei, Motorola and ZTE.✔️ Liaise with various departments, including the sales and marketing departments, to provide coverage to new cities, sites and areas. ✔️ RF Plans and coverage simulations for different morphologies (e.g. Propagation Models, Antenna Heights, Azimuths, Down Tilts and Configurations). Cluster Optimisations for Pre- and Post-Launch✔️ Drive Testing, its analysis for coverage issues and network problems by using Invex 3G log files. Performed further investigations by using Mapinfo and Actix. Identifying BSS hardware problems in the field and by analysing statistics ✔️ Technical Site Survey Reports (TSSRs) and Candidate Evaluation Reports (CERs).✔️ Commissioning of the Motorola CDMA SC4812 BTS cabinet✔️ BSS Network Dimensioning, Traffic Monitoring, Analysis and Forecasting. Using reports like, e.g. PMSUM to check the status of the whole network. ✔️ Capacity site enhancement proposals in terms of Channel Element additions, Sector additions, Carrier additions, etc.✔️ Managing tools like Motorola NetPlan, Aircom Asset/Enterprise, MapInfo, Google Earth, Motorola UNO, Huawei M2000, Global Mapper and MS Excel.

United Kingdom

▶️ Telecom:✔️ Project Managing RF Antenna development, testing and rollout for the following major Broadband Wireless projects: ◾️ Virgin Media/NTL Access Point (AP)/BTS Project: [http://www.ogierelectronics.com] ◾️ Virgin Media/NTL Subscriber Module (SM)/CPE Project ◾️ British SKY Broadcasting UWB Project✔️ Taking the initiative and drive to enable projects from scratch right through to completion. Managing Projects of varying sizes and complexities involving scope, full project life-cycle, initiation, planning execution, closure, etc✔️ Using Project Management tools like Microsoft Project and Visio to develop Gantt charts and Process flowcharts.✔️ FTK (Full Turnkey) Site Acquisition, Civil Work and Technical Implementation (Installation, commissioning and integration).✔️ Technical Site Survey Reports & Candidate Evaluation Reports analysis to evaluate and select the best candidates✔️ Cost control, selection, purchasing and scheduled delivery of materials/parts for the projects.▶️ IT:✔️ To plan and manage IT, which includes new software implementation✔️ Upgrade the existing system, data security measures, Website and Multimedia developments✔️ Streamline the operation of the IT department and provide administrative support for the daily operational activities of the IT department✔️ Designing the right IT strategy for security, disaster recovery and to maximize the output of the current IT system by reducing the manual process, design and implement an adequate level of training to users✔️ Managing the deployment, upgrade and support for all IT systems, including servers, PCS, operating systems, hardware, software and providing end-user services including help platform to log and resolve IT user complaints✔️ Manage the IT staff, including recruitment, training and appraisals ✔️ Ensuring uninterrupted, essential and critical IT networks required for the organization at all times