Customer service representative at HSBC bank for Middle East Addressed the specific needs of customers , fostering positive and long-lasting relationships with a focus on the Middle East .• Communicated progress with our clients, ensuring alignment with their business objectives, and achieving a 95% satisfaction rate.• Analyzed data to understand consumer behavior in the banking sector in Middle East , identifying trends for customer satisfaction• Forecasted and tracked key account metrics, achieving a 98% accuracy rate and stayinginformed about industry trends.• Collaborated with cross-functional teams to implement contact serving best practices, contributing to enhancement in customer retention rates.

Telesales representative at Etisalate UAE• Implemented digital marketing strategies to drive engagement and increase sales.• Developed and executed SEO strategies to optimize website visibility and organic traffic. • Conducted market research to identify trends and consumer preferences as a Digital Marketing Strategis