Utilising my skills in Property Management and Operations, I am now solely looking after two buildings and more to oversee in the not so distant future.

Specialists in Residential Sales, Lettings, Property Management and Maintenance services in London and Greater London areas.•Work alongside the Senior Property Manager to manage and grow company's portfolio•Build rapport and strong relationships with Contractors, Landlords, Tenants and Council Reps•Find prompt and amicable solutions to queries; handle to avoid escalated complaints•Coordinate maintenance schedules, negotiate estimates and raise works orders; update repair logs and all parties•Arrange compliance docs i.e. GSR, EICR, EPC, Property Licences and Building Insurance•Handle health and safety, FRAs, asbestos regulations and legal matters•Carry out inspections including compliance inspections, liaise with all partiers for remedial works, follow up visits; action damages with tenants •Apply for Property Licences and see through until received, challenge any inconsistencies•Action Council Improvement Notices/Fines.•Support Landlords and Leaseholders with insurance claims following damages to their dwelling•Out of Office Emergency phone line incl. holidays and bank holidays•Return Tenant Deposits, handle dilapidations•Handle deposit dispute negotiations•Support in other areas of the business •Vet and reference applicants via FCC Paragon•Carry out right to rent to rent/ right to work checks•Negotiate contract renewals; create documents via DocuSign•Canvass and secure for Lettings and Sales•Conduct daily feedback meetings with Negs.•Rent chase •Debt Collection•Receive rent and receipt to ledgers•Update various spreadsheets on monies spent by the company•Update and process invoices to various portals for payment•Assist Office Manager in all departments in Aug 2023, whilst Managers were on leave•Assist Office Manager daily due to other Managers part time hours•Assist on gathering information for TPO complaints•Encourage 5-star reviews for Google and Trustpilot•Develop and employ new marketing strategies•PA duties for Managing Director

Covering a portfolio of properties in Romford, Dagenham and Hornchurch • Booking and conducting property inspections• Administrating new tenancy agreements or tenancy extensions/renewals• Coordinating with contractors in regard to maintenance and/or repair requirements• Managing tenancy deposits, and discussing and resolving rental arrear queries• Processing eviction requests in accordance with the necessary legal requirements• Ensuring all properties meet current regulatory health and safety standards• Liaising with landlords and tenants to ensure all their needs are met• Facilitating tenants’ on moving in day (check in) and moving out/contract end date (check out) procedures

Whilst managing a small team I provide operational support to the Director and Accounts Manager. The aim of my role is to deal with complex matters enabling the team to deal with general Property Management and to help build structure to the company's processes. Ideal Quarters has been catering to the privately rented market for 18 years, with a strong focus on working with Local Councils to provide Temporary Accommodation for the Homeless.Part of my role includes the following but is not limited to:• Site visits for Safeguarding, Property Inspections and Check-ins/outs• Procurement• Purchasing• Account Management• Reporting • Budgeting & Forecasting• Legal Disputes• Property Ombudsman Disputes• Deposit Disputes• Rent Arrears; Repayment Negotiations• Contract Renewals for Landlords & Tenants• Re-servicing PSL agreements• Utilities, Appliance, Warranty and Guarantee management• Property Maintenance incl. Overseeing Repairs, Building Projects, Full Refurbs and End of Tenancy Works• House-keeping management for nightly and long-term stays• Inventory and Stock Management• Manage 195 Residential Units incl. 13 3-8 Bedroom HMOs, and 1 Block including 6 flats.• Manage a small Property Management Team of 4 and multiple outsourced Housekeeping and Maintenance teamsAchievementsIncidents occurred requiring diligent support for highly vulnerable residents. Utilised available avenues of support via police assistance to conduct welfare checks during the height of the pandemic. We rescued two people who were gravely vulnerable and at risk to themselves and potentially others. These challenges went beyond the normal realms of Property Management; possible due to a supportive team behind me and relentless efforts to help all parties involved. One resident was successfully re-housed in to appropriate housing for their needs and the other was able to seek the correct medical attention required. We regained possession of the property, refurbed and re-rented.

Tragically, following the untimely and sudden death of the former Director, I took on this role with the view of closing the company down as per the wishes of his family. This was done with intentions of causing as minimal disruption to clients and colleagues as possible.This experience has taught me many new lessons in business and personal development, having experienced such a great and sad loss.

Whilst implementing new softwares, systems and methods to an already exciting and articulate company, my role within this company involved and no less nor falling short of managing maintenance, legal issues, auditing and compliance, property management, lettings and other typical responsibilities of a hands on individual.

Working with Estate Agents, Management Agents and Private Landlords offering an Inventory Service including check outs and quarterly/mid-term inspections!Being able to provide you quotes on any maintenance works required and full guidance with a strong team of contractors to support along the way.

Supporting the Director to restructure all avenues of the business including Recruitment & Operational processes of the company whilst focusing on but not limited to:-Property Management of 130 Units inc.Property Maintenance Moving from old software (Premise) to new software (Expert Agent)Account ManagementRent ArrearsQuarterly Property Inspections via Happy Inspector Contract RenewalsOffice ManagementDPSDisputesEnd of Tenancy Check OutsUtilities ManagementRenewing and re-servicing new and existing PSLs

Specialising in residential and commercial sales and lettings offering a Management and Maintenance service in East London, as well as the Greater London area.• Managing 120 properties• Contract Renewals• Quarterly Property Inspections• Building relationships with not only landlords and tenants but also contractors too.• Building and managing a maintenance team• Business Development by way of scouting for maintenance work through managed and non managed properties.• Check Out Inspections and Reports• Keeping EPCs and Gas Safety Certificates up to date.• Dealing with landlord & tenant disputes, queries and maintenance issues.• Rent arrears• Dealing with Deposit Protection Services regularly• Cash Handling large sums and accessing Business Banking• Rent collection inc. Drawing up statements & paying out landlord through Business Banking & paying contractor invoices• Maintaining lasting relationships with landlords, tenants and contractors locally and abroad.Achievements• Brought on a property to rent, and rented it myself within a week. This property was on the market with a corporate competitor for 2 weeks.• At 6 months was asked to help support one of the Directors operationally, landing me an extended position in the company• HR responsibilities inc. Drawing up Employment Contracts, implementing new policies, sourcing and interviewing staff, having a key influence in re-developing the companies structure, training staff, drawing up development plans for staff, conducting monthly reviews and appraisals.• Assistant Office Management Duties – assisting the directors on an ad hoc basis on anything required for One Click Group.

Recruiting Teachers and Support Staff in the London Boroughs of Brent, Barnet, Harrow, Hillingdon & Kingston.• Sourcing Primary Educators for schools in Brent, Barnet, Harrow, Hillingdon and Kingston• Working to targets and KPIs• Account Management• Canvass/Cold calling• Interviewing and placing educational staff on D2D and long term/permanent contracts• Sales/service visits • Exceeding and delivering on client & candidate expectations• Providing a first class customer service in a target driven environment (Recognised with 100% Quality Mark)• Developing business opportunities through cold calling• Supporting overseas candidates from Canada, South Africa, New Zealand, Australia, The Netherlands & Ireland into their transition in to the London through providing knowledge on property, area, local amenities.• Drawing up new and innovative marketing strategies

Representing and providing Senior Qualified Finance & Accounting Professionals to Essex, East & North London on behalf of Reed Finance

Non - profit organisation delivering the NEET programme (16 – 19). • To generate business in Haringey• Outreach to engage with NEETs aged 16 - 19• Research needs of the local labour market• Network with other organisations and marry up our services cohesively• Attend job fairs• Locate and set up surgeries• Source Employment, Education and Training in close proximity for clients in Haringey• Set up client databases for ECs to work from • Shortlist for employer and set up interviews with job ready clients• Arrange work-trials for job-ready clients• Communicate with JCPs to mandate and track clients progress for our non-mandatory programme

Work Programme Provider• Referring customers to work focused training to improve chances of securing employment.• Updating and maintaining department database accurately.• Liaising with employers in assisting customers back into work.• Managing, monitoring and meeting monthly targets set by department.• Liaising with both government and non-government funded training providers, to monitor customer referrals and progress.• Assisting customers to determine barriers to work and providing guidance on overcoming these. • Empowering customers to make informed decisions towards• Supporting the long term unemployed on an individual and group basis• Identifying and looking at barriers to employment• Supporting with IAG on issues affecting access to employment • Pioneering and running group sessions on a variety of employability skills subjects• Legislative and Contractual compliance in line with government guidelines

Inspire Futures Group Ltd provide bespoke support to those excluded within today's society, helping them become integrated within the British community through offering FREE ESOL, Citizenship courses and English Classes for those who are third country nationals seeking citizenship. IFGL also focus greatly on those who are NEET aged 16-19 and have a vast array of Apprenticeships Links.• Helped to build a thorough filing/ process system for new branch• Supporting and assisting the CEO, Project/Centre Manager and other senior managers for a variety of business needs• Coaching and supporting new employees in-house and colleagues from external organisations by sharing knowledge• Building relationships through presentations and meetings involving senior management from IFGL and other companies i.e. Connexions Newham and JCP Waltham Forest, Haringey and Redbridge• Sourcing local companies to work with in regards to organising the company for local advertising and printing companies• Sourcing long term Apprenticeships, Training, Employment or Educational courses of the client’s interest and assist to meet their needs• Outreaching to sell our services to the general public – with specific target groups depending on project and potential employees• Attending Job Fairs, Apprenticeships Drives, Mela’s, Weekend Fates during summer, “Party in the Park” type of community events and many Out of Work Hours events to capture and captivate those eligible for our project whilst in their element as well as organising workshop days• Meet clients to run through initial inductions, assessments and drawing up action plans to work through barriers of the individual and executing them logging client activities• Directing and supporting clients to the right services for particular barriers and issues, In some cases referring clients on to projects in-house, interlinking and crossing projects where possible to maximise support for client as well as targets for business needs