Fariha I. Email & Phone Number

Montreal, Quebec, Canada

-Track orders with suppliers and resolve issues with missing items or forgotten deliveries.-Receive orders in the computer system.-Maintain up-to-date records of supplier prices and quotations.-Verify the accuracy of requests and available stock quantities.- Stay informed about delivery deadlines or delays and promptly communicate them internally.-Prepare and submit purchase orders and receipts to the finance department.-Any other tasks related to the job may be requested.

Clinique d’impot HEC Montreal- Income Tax Assistance – Volunteer Program -Assisting clients to accurately complete their tax returns by gathering and reviewing their financial information.- Maintaining client confidentiality and ensuring ethical handling of financial information.-Staying updated on basic tax laws, regulations, and industry practices through training and professional development.

- Handled over 70 inbound telephone inquiries daily on federal programs and services.- Achieved qualitative and quantitative targets, while maintaining a 95% call resolution rate and meeting strict deadlines.- Delivered accurate information and ensured first-class caller experience as a representative of the federal government.- Educated callers about federal programs and services available.- Maintained up-to-date knowledge of the Canadian government.- Ensured compliance with established procedures and policies.

Montreal, Quebec, Canada

- Ensured a seamless experience from the moment of purchase through delivery and beyond.- Prepared paperwork for customer pickups and deliveries, ensuring schedules were met and maintaining a 90% on-time deliveryrate.- Learned to negotiate with challenging clients by resolving issues promptly and professionally.- Submitted financing requests with Desjardins and handled payments, including cash and credit card transactions.- Communicated effectively with various parties involved with client’s merchandise, such as suppliers, technicians, deliverydepartment, sale associates.

Librairie Coopérative du Collège de Maisonneuve-Delivered exceptional customer service and assistance in selecting school supplies and library materials.-Maintained an organized and efficient store, handling transactions accurately and managing inventory effectively.

- Ensured children’s safety and well-being through supervision and adherence to safety protocols.- Planned and lead engaging activities to promote children's growth, teamwork, and a positive camp experience.

- Supported students with homework assignments, offering guidance and reinforcement of classroom concepts.- Delivered one-on-one or small group instruction to students, focusing on specific subjects or areas of difficulty.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Dec, Business/Commerce, General